Total quality management in the small and medium sized manufacturing companies in Malaysia

Total Quality Management (TQM) is practiced by many business organizations around the world. This study is an attempt to examine the concept of TQM and the level of awareness and practices in the Malaysian Small and Medium Enterprises (SMEs). The main objective of this study is to obtain a TQM prin...

全面介绍

Saved in:
书目详细资料
主要作者: Mohamad Reeduan Mustapha
格式: Thesis
语言:English
主题:
在线阅读:http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1974/1/HD%2062.15%20.M6%202011%20Abstract.pdf
http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1974/2/HD%2062.15%20.M6%202011%20Fulltext.pdf
标签: 添加标签
没有标签, 成为第一个标记此记录!
实物特征
总结:Total Quality Management (TQM) is practiced by many business organizations around the world. This study is an attempt to examine the concept of TQM and the level of awareness and practices in the Malaysian Small and Medium Enterprises (SMEs). The main objective of this study is to obtain a TQM principles and practices model for SMEs in the manufacturing sector. The descriptive analyses were carried out to summarize the sample profile of respondents and to describe the respondents’ perception toward TQM principles, employee satisfaction and product quality. The inferential analyses were initially performed to answer research objectives and hypotheses of the study.