The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator
With the ever increasing attrition rate of organizational performance in national banks, the Jordanian banks continue to face a number of economic difficulties and imbalances in the economic structure, banking results witnessed a decline in many case. Therefore, this study aims to investigate the ef...
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my-unimap-782142023-03-23T07:31:42Z The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator Rosni, Bakar, Prof. Dr. With the ever increasing attrition rate of organizational performance in national banks, the Jordanian banks continue to face a number of economic difficulties and imbalances in the economic structure, banking results witnessed a decline in many case. Therefore, this study aims to investigate the effects of total quality management (TQM) on the relationship between human resource management (HRM) practices and knowledge management (KM) strategies towards organizational performance of Jordanian banks. A total of 135 heads of department from Jordanian national banks participated in the survey. The result of partial least squares (PLS) path analysis supports all variables in the hypothesized direct relationship with organizational performance. Specifically, the relationship between HRM practices (training and development, performance appraisal and compensation) and KM strategies (knowledge acquisition, knowledge conversion, knowledge protection, knowledge application and knowledge sharing) towards organizational performance are found to be significant. The results of the analysis also suggest that TQM moderates the relationship between HRM practices (training and development and performance appraisal), KM strategies (knowledge conversion, knowledge protection, knowledge application, and knowledge sharing) and organizational performance; while the moderation effects of TQM on compensation, knowledge acquisition and organizational performance are not been supported. Taken together, the findings of this study lend empirical support to the view that joint creation of value between variables will confer competitive advantage. Jordanian national banks particularly should focus on the implementation of TQM, HRM practices and KM strategies to enhance managers performance and increase productivity and effectiveness for sustainable internationalization benefits. Universiti Malaysia Perlis (UniMAP) Thesis en http://dspace.unimap.edu.my:80/xmlui/handle/123456789/78214 http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/78214/3/license.txt 8a4605be74aa9ea9d79846c1fba20a33 http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/78214/1/Page%201-24.pdf 74d902384e11afe06ec0711c4b169279 http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/78214/2/Full%20text.pdf a4a80f6db35dde3ba4e3f2df1701b49f http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/78214/4/Zeyad%20Ali%20Fadel.pdf b3ca023a842bc61da21e95464092471d Universiti Malaysia Perlis (UniMAP) Human resource management Banking institutions Banking institutions -- Jordan Organizational behavior Total quality management (TQM) Organizational performance School of Business Innovation and Technopreneurship |
| institution |
Universiti Malaysia Perlis |
| collection |
UniMAP Institutional Repository |
| language |
English |
| advisor |
Rosni, Bakar, Prof. Dr. |
| topic |
Human resource management Banking institutions Banking institutions -- Jordan Organizational behavior Total quality management (TQM) Organizational performance |
| spellingShingle |
Human resource management Banking institutions Banking institutions -- Jordan Organizational behavior Total quality management (TQM) Organizational performance The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator |
| description |
With the ever increasing attrition rate of organizational performance in national banks, the Jordanian banks continue to face a number of economic difficulties and imbalances in the economic structure, banking results witnessed a decline in many case. Therefore, this study aims to investigate the effects of total quality management (TQM) on the relationship between human resource management (HRM) practices and knowledge management (KM) strategies towards organizational performance of Jordanian banks. A total of 135 heads of department from Jordanian national banks participated in the survey. The result of partial least squares (PLS) path analysis supports all variables in the hypothesized direct relationship with organizational performance. Specifically, the relationship between HRM practices (training and development, performance appraisal
and compensation) and KM strategies (knowledge acquisition, knowledge conversion, knowledge protection, knowledge application and knowledge sharing) towards organizational performance are found to be significant. The results of the analysis also suggest that TQM moderates the relationship between HRM practices (training and development and performance appraisal), KM strategies (knowledge conversion, knowledge protection, knowledge application, and knowledge sharing) and
organizational performance; while the moderation effects of TQM on compensation, knowledge acquisition and organizational performance are not been supported. Taken together, the findings of this study lend empirical support to the view that joint creation of value between variables will confer competitive advantage. Jordanian national banks particularly should focus on the implementation of TQM, HRM practices and KM strategies to enhance managers performance and increase productivity and effectiveness for sustainable internationalization benefits. |
| format |
Thesis |
| title |
The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator |
| title_short |
The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator |
| title_full |
The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator |
| title_fullStr |
The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator |
| title_full_unstemmed |
The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator |
| title_sort |
effects of human resource management practices and knowledge management strategies on organizational performance among jordanian banks total quality management as a moderator |
| granting_institution |
Universiti Malaysia Perlis (UniMAP) |
| granting_department |
School of Business Innovation and Technopreneurship |
| url |
http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/78214/1/Page%201-24.pdf http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/78214/2/Full%20text.pdf http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/78214/4/Zeyad%20Ali%20Fadel.pdf |
| _version_ |
1776104267197710336 |