Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices
The purpose of conducting of this study is to investigate on the perceptions of Support Staff I of Chief Minister Department (Kuching) on the factors such as employees perceptions towards Total Quality Management (TQM), management commitment and leadership, employee knowledge on TQM and employees...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2011
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/10362/1/Agnes%20Sabang%20ft.pdf |
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| Summary: | The purpose of conducting of this study is to investigate on the perceptions of Support Staff I
of Chief Minister Department (Kuching) on the factors such as employees perceptions
towards Total Quality Management (TQM), management commitment and leadership,
employee knowledge on TQM and employees' involvement in TQM activities that affect
TQM practices. Questionnaires are used as an instrument to collect the data from a sample of
177 respondents. Perception Index is be used to measure the respondent's perception on
TQM) Chi-Square is used to test the statistical significance of the observed association in
cross tabulation in order to determine whether a systematic association exists between the
two variables. Pearson Correlation Coefficient is used to test the significance of the
relationship between Perceptions of Support Staff I and factors affecting TQM practices (e.g.
employees perceptions towards TQM, management commitment and leadership, employee
knowledge on TQM and employees' involvement in TQM activities). It is revealed in this
study that majority of the staffs have positive perceptions on TQM.
Chi-Square test finding discloses that distribution of respondent perceptions towards TQM
and factors affecting TQM practices is significantly different. Pearson Correlation shows that
there is relationship between distribution of respondent perceptions and social demographic
factors (gender, age, race, level of education and years of services). It indicates that
demographic factors have moderate relationship with staff perceptions. Recommendation are
made based on the finding which takes into consideration the important role played by the
employees in the organization. |
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