Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices

The purpose of conducting of this study is to investigate on the perceptions of Support Staff I of Chief Minister Department (Kuching) on the factors such as employees perceptions towards Total Quality Management (TQM), management commitment and leadership, employee knowledge on TQM and employees...

Full description

Saved in:

Bibliographic Details
Main Author:	Agnes, Sabang
Format:	Thesis
Language:	English
Published:	2011
Subjects:	H Social Sciences (General)
Online Access:	http://ir.unimas.my/id/eprint/10362/1/Agnes%20Sabang%20ft.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-unimas-ir.10362
record_format	uketd_dc
spelling	my-unimas-ir.103622023-03-29T00:42:37Z Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices 2011 Agnes, Sabang H Social Sciences (General) The purpose of conducting of this study is to investigate on the perceptions of Support Staff I of Chief Minister Department (Kuching) on the factors such as employees perceptions towards Total Quality Management (TQM), management commitment and leadership, employee knowledge on TQM and employees' involvement in TQM activities that affect TQM practices. Questionnaires are used as an instrument to collect the data from a sample of 177 respondents. Perception Index is be used to measure the respondent's perception on TQM) Chi-Square is used to test the statistical significance of the observed association in cross tabulation in order to determine whether a systematic association exists between the two variables. Pearson Correlation Coefficient is used to test the significance of the relationship between Perceptions of Support Staff I and factors affecting TQM practices (e.g. employees perceptions towards TQM, management commitment and leadership, employee knowledge on TQM and employees' involvement in TQM activities). It is revealed in this study that majority of the staffs have positive perceptions on TQM. Chi-Square test finding discloses that distribution of respondent perceptions towards TQM and factors affecting TQM practices is significantly different. Pearson Correlation shows that there is relationship between distribution of respondent perceptions and social demographic factors (gender, age, race, level of education and years of services). It indicates that demographic factors have moderate relationship with staff perceptions. Recommendation are made based on the finding which takes into consideration the important role played by the employees in the organization. Universiti Malaysia Sarawak, (UNIMAS) 2011 Thesis http://ir.unimas.my/id/eprint/10362/ http://ir.unimas.my/id/eprint/10362/1/Agnes%20Sabang%20ft.pdf text en validuser masters Universiti Malaysia Sarawak, UNIMAS Faculty of Economics and Business.
institution	Universiti Malaysia Sarawak
collection	UNIMAS Institutional Repository
language	English
topic	H Social Sciences (General)
spellingShingle	H Social Sciences (General) Agnes, Sabang Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices
description	The purpose of conducting of this study is to investigate on the perceptions of Support Staff I of Chief Minister Department (Kuching) on the factors such as employees perceptions towards Total Quality Management (TQM), management commitment and leadership, employee knowledge on TQM and employees' involvement in TQM activities that affect TQM practices. Questionnaires are used as an instrument to collect the data from a sample of 177 respondents. Perception Index is be used to measure the respondent's perception on TQM) Chi-Square is used to test the statistical significance of the observed association in cross tabulation in order to determine whether a systematic association exists between the two variables. Pearson Correlation Coefficient is used to test the significance of the relationship between Perceptions of Support Staff I and factors affecting TQM practices (e.g. employees perceptions towards TQM, management commitment and leadership, employee knowledge on TQM and employees' involvement in TQM activities). It is revealed in this study that majority of the staffs have positive perceptions on TQM. Chi-Square test finding discloses that distribution of respondent perceptions towards TQM and factors affecting TQM practices is significantly different. Pearson Correlation shows that there is relationship between distribution of respondent perceptions and social demographic factors (gender, age, race, level of education and years of services). It indicates that demographic factors have moderate relationship with staff perceptions. Recommendation are made based on the finding which takes into consideration the important role played by the employees in the organization.
format	Thesis
qualification_level	Master's degree
author	Agnes, Sabang
author_facet	Agnes, Sabang
author_sort	Agnes, Sabang
title	Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices
title_short	Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices
title_full	Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices
title_fullStr	Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices
title_full_unstemmed	Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices
title_sort	perceptions of support staff i of chief minister department (kuching) on the factors affecting total quality management practices
granting_institution	Universiti Malaysia Sarawak, UNIMAS
granting_department	Faculty of Economics and Business.
publishDate	2011
url	http://ir.unimas.my/id/eprint/10362/1/Agnes%20Sabang%20ft.pdf
_version_	1783728062562566144

Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices

Similar Items