The impact of service quality and activity on visitors' satisfaction: A study on tourism industry in Sarawak (Damai Puri Resort, Sematan Palm Beach Resort, & One Hotel Santubong)

The impact of service quality and activity on visitors' satisfaction: A study on tourism industry in Sarawak (Damai Puri Resort, Sematan Palm Beach Resort, & One Hotel Santubong)

Tourism means to travel for recreational, leisure or business purposes. The World Tourism Organization (1995) defmes tourists as people "traveling and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes. Besides that,...

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Main Author: Pui, Derrick Len Khan
Format: Thesis
Language:English
Published: 2013
Subjects:
HV Social pathology
Social and public welfare
Online Access:http://ir.unimas.my/id/eprint/13052/1/Derrick%20Pui%20Len%20Khan%20ft.pdf
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id my-unimas-ir.13052
record_format uketd_dc
spelling my-unimas-ir.130522023-06-22T03:49:08Z The impact of service quality and activity on visitors' satisfaction: A study on tourism industry in Sarawak (Damai Puri Resort, Sematan Palm Beach Resort, & One Hotel Santubong) 2013 Pui, Derrick Len Khan HV Social pathology. Social and public welfare Tourism means to travel for recreational, leisure or business purposes. The World Tourism Organization (1995) defmes tourists as people "traveling and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes. Besides that, Bennett (2000), states that tourism is a people temporarily traveling to destinations apart from the places where they live, work, and also the activities during their stay at those destinations>,"The changes in the Malaysian lifestyle has caused much industrialization and urbanization in major parts of Malaysia which creates an atmosphere that is full of pollution and stress like traffic jams, therefore Malaysian would prefer to retreat to these destinations just to relax and have fun. Thus, many Malaysians realized the importance of getting away from all the hustle and bustle of life to a much peaceful place as a source for enjoyment in a relaxing environment, which encourage them to take trips to visit other places (Stecker, 1996). Universiti Malaysia Sarawak, (UNIMAS) 2013 Thesis http://ir.unimas.my/id/eprint/13052/ http://ir.unimas.my/id/eprint/13052/1/Derrick%20Pui%20Len%20Khan%20ft.pdf text en validuser masters Universiti Malaysia Sarawak Faculty of Economics and Business
institution Universiti Malaysia Sarawak
collection UNIMAS Institutional Repository
language English
topic HV Social pathology
Social and public welfare
spellingShingle HV Social pathology
Social and public welfare
Pui, Derrick Len Khan
The impact of service quality and activity on visitors' satisfaction: A study on tourism industry in Sarawak (Damai Puri Resort, Sematan Palm Beach Resort, & One Hotel Santubong)
description Tourism means to travel for recreational, leisure or business purposes. The World Tourism Organization (1995) defmes tourists as people "traveling and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes. Besides that, Bennett (2000), states that tourism is a people temporarily traveling to destinations apart from the places where they live, work, and also the activities during their stay at those destinations>,"The changes in the Malaysian lifestyle has caused much industrialization and urbanization in major parts of Malaysia which creates an atmosphere that is full of pollution and stress like traffic jams, therefore Malaysian would prefer to retreat to these destinations just to relax and have fun. Thus, many Malaysians realized the importance of getting away from all the hustle and bustle of life to a much peaceful place as a source for enjoyment in a relaxing environment, which encourage them to take trips to visit other places (Stecker, 1996).
format Thesis
qualification_level Master's degree
author Pui, Derrick Len Khan
author_facet Pui, Derrick Len Khan
author_sort Pui, Derrick Len Khan
title The impact of service quality and activity on visitors' satisfaction: A study on tourism industry in Sarawak (Damai Puri Resort, Sematan Palm Beach Resort, & One Hotel Santubong)
title_short The impact of service quality and activity on visitors' satisfaction: A study on tourism industry in Sarawak (Damai Puri Resort, Sematan Palm Beach Resort, & One Hotel Santubong)
title_full The impact of service quality and activity on visitors' satisfaction: A study on tourism industry in Sarawak (Damai Puri Resort, Sematan Palm Beach Resort, & One Hotel Santubong)
title_fullStr The impact of service quality and activity on visitors' satisfaction: A study on tourism industry in Sarawak (Damai Puri Resort, Sematan Palm Beach Resort, & One Hotel Santubong)
title_full_unstemmed The impact of service quality and activity on visitors' satisfaction: A study on tourism industry in Sarawak (Damai Puri Resort, Sematan Palm Beach Resort, & One Hotel Santubong)
title_sort impact of service quality and activity on visitors' satisfaction: a study on tourism industry in sarawak (damai puri resort, sematan palm beach resort, & one hotel santubong)
granting_institution Universiti Malaysia Sarawak
granting_department Faculty of Economics and Business
publishDate 2013
url http://ir.unimas.my/id/eprint/13052/1/Derrick%20Pui%20Len%20Khan%20ft.pdf
_version_ 1783728123073789952

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