Self-service technologies (SSTS) and customer satisfaction in Banking industry

This paper aims to investigate the relationships between factors affecting self-service technologies (SSTs) in banking institutions with the customer satisfaction and later the impact of customer satisfaction of the SSTs usage. The 250 respondents from Kuching area participated in this survey. This...

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Main Author:	Sia, Chiew Lan.
Format:	Thesis
Language:	English
Published:	2013
Subjects:	HG Finance T Technology (General)
Online Access:	http://ir.unimas.my/id/eprint/14328/1/Chiew%20%28ft%29.pdf
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id	my-unimas-ir.14328
record_format	uketd_dc
spelling	my-unimas-ir.143282023-08-04T02:19:57Z Self-service technologies (SSTS) and customer satisfaction in Banking industry 2013 Sia, Chiew Lan. HG Finance T Technology (General) This paper aims to investigate the relationships between factors affecting self-service technologies (SSTs) in banking institutions with the customer satisfaction and later the impact of customer satisfaction of the SSTs usage. The 250 respondents from Kuching area participated in this survey. This study more concern on customer's perspective to identify the factors and impacts of SSTs usage. This due to fact that there are many predictors that lead to SSTs usage and also SSTs usage will contribute to vary of results. Universiti Malaysia Sarawak, (UNIMAS) 2013 Thesis http://ir.unimas.my/id/eprint/14328/ http://ir.unimas.my/id/eprint/14328/1/Chiew%20%28ft%29.pdf text en validuser masters Universiti Malaysia Sarawak, (UNIMAS) Faculty of Computer Science and Information Technology
institution	Universiti Malaysia Sarawak
collection	UNIMAS Institutional Repository
language	English
topic	HG Finance T Technology (General)
spellingShingle	HG Finance T Technology (General) Sia, Chiew Lan. Self-service technologies (SSTS) and customer satisfaction in Banking industry
description	This paper aims to investigate the relationships between factors affecting self-service technologies (SSTs) in banking institutions with the customer satisfaction and later the impact of customer satisfaction of the SSTs usage. The 250 respondents from Kuching area participated in this survey. This study more concern on customer's perspective to identify the factors and impacts of SSTs usage. This due to fact that there are many predictors that lead to SSTs usage and also SSTs usage will contribute to vary of results.
format	Thesis
qualification_level	Master's degree
author	Sia, Chiew Lan.
author_facet	Sia, Chiew Lan.
author_sort	Sia, Chiew Lan.
title	Self-service technologies (SSTS) and customer satisfaction in Banking industry
title_short	Self-service technologies (SSTS) and customer satisfaction in Banking industry
title_full	Self-service technologies (SSTS) and customer satisfaction in Banking industry
title_fullStr	Self-service technologies (SSTS) and customer satisfaction in Banking industry
title_full_unstemmed	Self-service technologies (SSTS) and customer satisfaction in Banking industry
title_sort	self-service technologies (ssts) and customer satisfaction in banking industry
granting_institution	Universiti Malaysia Sarawak, (UNIMAS)
granting_department	Faculty of Computer Science and Information Technology
publishDate	2013
url	http://ir.unimas.my/id/eprint/14328/1/Chiew%20%28ft%29.pdf
_version_	1783728158395072512

Self-service technologies (SSTS) and customer satisfaction in Banking industry

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