A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research
This study was based on the assumptions that the current hotline service could be improved to render it more effective. It assumed that different complainants have different perception of good/excellent service and their needs and expectations may very with time. It also assumed that the effectivene...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
1998
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/16346/3/A%20study%20of%20the%20hotline%20complaint%20service%20in%20Kuching%20City%20South%20Council%20with%20a%20view%20ot%20making%20it%20more%20effective%20through%20action%20research%20%28fulltext%29.pdf |
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