Component of perceived service quality in teaching : the emergence of six critical factors

Providing quality that meets customers' needs and retains them for a longer period has become an important source of competitive advantage. As customer service continues to increase inimportance, the management of Polytechnic focusing on the one critical management tool that is visible to all...

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Main Author:	Zaidi, Basli
Format:	Thesis
Language:	English
Published:	2002
Subjects:	LB Theory and practice of education
Online Access:	http://ir.unimas.my/id/eprint/16632/3/Component%20of%20perceived%20service%20quality%20in%20teaching%20%3B%20the%20emergence%20of%20six%20critical%20factors%20%28fulltext%29.pdf
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id	my-unimas-ir.16632
record_format	uketd_dc
spelling	my-unimas-ir.166322023-06-13T04:34:05Z Component of perceived service quality in teaching : the emergence of six critical factors 2002 Zaidi, Basli LB Theory and practice of education Providing quality that meets customers' needs and retains them for a longer period has become an important source of competitive advantage. As customer service continues to increase inimportance, the management of Polytechnic focusing on the one critical management tool that is visible to all Polytechnic department - the technique of measuring customer satisfaction. 2002 Thesis http://ir.unimas.my/id/eprint/16632/ http://ir.unimas.my/id/eprint/16632/3/Component%20of%20perceived%20service%20quality%20in%20teaching%20%3B%20the%20emergence%20of%20six%20critical%20factors%20%28fulltext%29.pdf text en validuser masters Universiti Malaysia Sarawak, (UNIMAS) Faculty of Economics and Business
institution	Universiti Malaysia Sarawak
collection	UNIMAS Institutional Repository
language	English
topic	LB Theory and practice of education
spellingShingle	LB Theory and practice of education Zaidi, Basli Component of perceived service quality in teaching : the emergence of six critical factors
description	Providing quality that meets customers' needs and retains them for a longer period has become an important source of competitive advantage. As customer service continues to increase inimportance, the management of Polytechnic focusing on the one critical management tool that is visible to all Polytechnic department - the technique of measuring customer satisfaction.
format	Thesis
qualification_level	Master's degree
author	Zaidi, Basli
author_facet	Zaidi, Basli
author_sort	Zaidi, Basli
title	Component of perceived service quality in teaching : the emergence of six critical factors
title_short	Component of perceived service quality in teaching : the emergence of six critical factors
title_full	Component of perceived service quality in teaching : the emergence of six critical factors
title_fullStr	Component of perceived service quality in teaching : the emergence of six critical factors
title_full_unstemmed	Component of perceived service quality in teaching : the emergence of six critical factors
title_sort	component of perceived service quality in teaching : the emergence of six critical factors
granting_institution	Universiti Malaysia Sarawak, (UNIMAS)
granting_department	Faculty of Economics and Business
publishDate	2002
url	http://ir.unimas.my/id/eprint/16632/3/Component%20of%20perceived%20service%20quality%20in%20teaching%20%3B%20the%20emergence%20of%20six%20critical%20factors%20%28fulltext%29.pdf
_version_	1783728199811727360

Component of perceived service quality in teaching : the emergence of six critical factors

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