FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU

FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU

The objective of the research was to analyse the factor that contribute to the customer’s satisfaction towards the quality of work of the Terengganu State Museum. The main focus of the research was to study the customer ratings on quality of work of the museum by measuring through external and inter...

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Main Author: SITI NURUL SYAHIRAH, CHE OTHMAN
Format: Thesis
Language:English
English
Published: 2016
Subjects:
NK Decorative arts Applied arts Decoration and ornament
Online Access:http://ir.unimas.my/id/eprint/35010/1/FAKTOR%20PENDORONG%20KEPUASAN%20PELANGGAN%20TERHADAP%20KUALITI%20KERJA24pgs.pdf
http://ir.unimas.my/id/eprint/35010/4/Siti%20Nurul%20Syahirah.pdf
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id my-unimas-ir.35010
record_format uketd_dc
spelling my-unimas-ir.350102023-08-01T02:42:03Z FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU 2016 SITI NURUL SYAHIRAH, CHE OTHMAN NK Decorative arts Applied arts Decoration and ornament The objective of the research was to analyse the factor that contribute to the customer’s satisfaction towards the quality of work of the Terengganu State Museum. The main focus of the research was to study the customer ratings on quality of work of the museum by measuring through external and internal factors. The method used was quantitative method, by using the survey form. The respondents were visitors to Terengganu State Museum. The finding, researchers concluded the key driver of the customer’s satisfaction was through internal factors of the museum, that involving physical factors, reliability, responsiveness, assurance and empathy. Universiti Malaysia Sarawak, (UNIMAS) 2016 Thesis http://ir.unimas.my/id/eprint/35010/ http://ir.unimas.my/id/eprint/35010/1/FAKTOR%20PENDORONG%20KEPUASAN%20PELANGGAN%20TERHADAP%20KUALITI%20KERJA24pgs.pdf text en public http://ir.unimas.my/id/eprint/35010/4/Siti%20Nurul%20Syahirah.pdf text en validuser masters UNIVERSITI MALAYSIA SARAWAK Faculty of Applied and Creative Arts
institution Universiti Malaysia Sarawak
collection UNIMAS Institutional Repository
language English
English
topic NK Decorative arts Applied arts Decoration and ornament
spellingShingle NK Decorative arts Applied arts Decoration and ornament
SITI NURUL SYAHIRAH, CHE OTHMAN
FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU
description The objective of the research was to analyse the factor that contribute to the customer’s satisfaction towards the quality of work of the Terengganu State Museum. The main focus of the research was to study the customer ratings on quality of work of the museum by measuring through external and internal factors. The method used was quantitative method, by using the survey form. The respondents were visitors to Terengganu State Museum. The finding, researchers concluded the key driver of the customer’s satisfaction was through internal factors of the museum, that involving physical factors, reliability, responsiveness, assurance and empathy.
format Thesis
qualification_level Master's degree
author SITI NURUL SYAHIRAH, CHE OTHMAN
author_facet SITI NURUL SYAHIRAH, CHE OTHMAN
author_sort SITI NURUL SYAHIRAH, CHE OTHMAN
title FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU
title_short FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU
title_full FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU
title_fullStr FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU
title_full_unstemmed FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU
title_sort faktor pendorong kepuasan pelanggan terhadap kualiti kerja pihak muzium negeri terengganu
granting_institution UNIVERSITI MALAYSIA SARAWAK
granting_department Faculty of Applied and Creative Arts
publishDate 2016
url http://ir.unimas.my/id/eprint/35010/1/FAKTOR%20PENDORONG%20KEPUASAN%20PELANGGAN%20TERHADAP%20KUALITI%20KERJA24pgs.pdf
http://ir.unimas.my/id/eprint/35010/4/Siti%20Nurul%20Syahirah.pdf
_version_ 1783728444443459584

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