FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU

The objective of the research was to analyse the factor that contribute to the customer’s satisfaction towards the quality of work of the Terengganu State Museum. The main focus of the research was to study the customer ratings on quality of work of the museum by measuring through external and inter...

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主要作者:	SITI NURUL SYAHIRAH, CHE OTHMAN
格式:	Thesis
语言:	English English
出版:	2016
主题:	NK Decorative arts Applied arts Decoration and ornament
在线阅读:	http://ir.unimas.my/id/eprint/35010/1/FAKTOR%20PENDORONG%20KEPUASAN%20PELANGGAN%20TERHADAP%20KUALITI%20KERJA24pgs.pdf http://ir.unimas.my/id/eprint/35010/4/Siti%20Nurul%20Syahirah.pdf
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id	my-unimas-ir.35010
record_format	uketd_dc
spelling	my-unimas-ir.350102023-08-01T02:42:03Z FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU 2016 SITI NURUL SYAHIRAH, CHE OTHMAN NK Decorative arts Applied arts Decoration and ornament The objective of the research was to analyse the factor that contribute to the customer’s satisfaction towards the quality of work of the Terengganu State Museum. The main focus of the research was to study the customer ratings on quality of work of the museum by measuring through external and internal factors. The method used was quantitative method, by using the survey form. The respondents were visitors to Terengganu State Museum. The finding, researchers concluded the key driver of the customer’s satisfaction was through internal factors of the museum, that involving physical factors, reliability, responsiveness, assurance and empathy. Universiti Malaysia Sarawak, (UNIMAS) 2016 Thesis http://ir.unimas.my/id/eprint/35010/ http://ir.unimas.my/id/eprint/35010/1/FAKTOR%20PENDORONG%20KEPUASAN%20PELANGGAN%20TERHADAP%20KUALITI%20KERJA24pgs.pdf text en public http://ir.unimas.my/id/eprint/35010/4/Siti%20Nurul%20Syahirah.pdf text en validuser masters UNIVERSITI MALAYSIA SARAWAK Faculty of Applied and Creative Arts
institution	Universiti Malaysia Sarawak
collection	UNIMAS Institutional Repository
language	English English
topic	NK Decorative arts Applied arts Decoration and ornament
spellingShingle	NK Decorative arts Applied arts Decoration and ornament SITI NURUL SYAHIRAH, CHE OTHMAN FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU
description	The objective of the research was to analyse the factor that contribute to the customer’s satisfaction towards the quality of work of the Terengganu State Museum. The main focus of the research was to study the customer ratings on quality of work of the museum by measuring through external and internal factors. The method used was quantitative method, by using the survey form. The respondents were visitors to Terengganu State Museum. The finding, researchers concluded the key driver of the customer’s satisfaction was through internal factors of the museum, that involving physical factors, reliability, responsiveness, assurance and empathy.
format	Thesis
qualification_level	Master's degree
author	SITI NURUL SYAHIRAH, CHE OTHMAN
author_facet	SITI NURUL SYAHIRAH, CHE OTHMAN
author_sort	SITI NURUL SYAHIRAH, CHE OTHMAN
title	FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU
title_short	FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU
title_full	FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU
title_fullStr	FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU
title_full_unstemmed	FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU
title_sort	faktor pendorong kepuasan pelanggan terhadap kualiti kerja pihak muzium negeri terengganu
granting_institution	UNIVERSITI MALAYSIA SARAWAK
granting_department	Faculty of Applied and Creative Arts
publishDate	2016
url	http://ir.unimas.my/id/eprint/35010/1/FAKTOR%20PENDORONG%20KEPUASAN%20PELANGGAN%20TERHADAP%20KUALITI%20KERJA24pgs.pdf http://ir.unimas.my/id/eprint/35010/4/Siti%20Nurul%20Syahirah.pdf
_version_	1783728444443459584

FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU

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