Persijilan MS ISO 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di Bintulu Port Sdn. Bhd.

The purpose of this study was to identify the level of quality management practices after the company receiving MS ISO certification. In addition this study aimed to investigate the type of management involvement and commitment in quality activities, employees knowledge about the company quality pol...

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Main Author:	Adibah, Binti Ismail.
Format:	Thesis
Language:	English
Published:	1999
Subjects:	TS Manufactures
Online Access:	http://ir.unimas.my/id/eprint/3777/1/Adibah%20Bte%20Ismail%20ft.pdf
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id	my-unimas-ir.3777
record_format	uketd_dc
spelling	my-unimas-ir.37772023-04-04T01:14:59Z Persijilan MS ISO 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di Bintulu Port Sdn. Bhd. 1999 Adibah, Binti Ismail. TS Manufactures The purpose of this study was to identify the level of quality management practices after the company receiving MS ISO certification. In addition this study aimed to investigate the type of management involvement and commitment in quality activities, employees knowledge about the company quality policy and how company evaluate customers' satisfaction. Six dimensions on quality practices being considered in this study were : leadership, strategic quality planning, information and analysis, human resource management and development, quality management processes, and focus and customers' satisfaction. The respondents for this study were ninety three workers who represented four departments of Bintulu Port Sdn. Bhd. 1999 Thesis http://ir.unimas.my/id/eprint/3777/ http://ir.unimas.my/id/eprint/3777/1/Adibah%20Bte%20Ismail%20ft.pdf text en validuser masters Universiti Malaysia Sarawak (UNIMAS) Faculty of Cognitive Sciences and Human Development
institution	Universiti Malaysia Sarawak
collection	UNIMAS Institutional Repository
language	English
topic	TS Manufactures
spellingShingle	TS Manufactures Adibah, Binti Ismail. Persijilan MS ISO 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di Bintulu Port Sdn. Bhd.
description	The purpose of this study was to identify the level of quality management practices after the company receiving MS ISO certification. In addition this study aimed to investigate the type of management involvement and commitment in quality activities, employees knowledge about the company quality policy and how company evaluate customers' satisfaction. Six dimensions on quality practices being considered in this study were : leadership, strategic quality planning, information and analysis, human resource management and development, quality management processes, and focus and customers' satisfaction. The respondents for this study were ninety three workers who represented four departments of Bintulu Port Sdn. Bhd.
format	Thesis
qualification_level	Master's degree
author	Adibah, Binti Ismail.
author_facet	Adibah, Binti Ismail.
author_sort	Adibah, Binti Ismail.
title	Persijilan MS ISO 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di Bintulu Port Sdn. Bhd.
title_short	Persijilan MS ISO 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di Bintulu Port Sdn. Bhd.
title_full	Persijilan MS ISO 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di Bintulu Port Sdn. Bhd.
title_fullStr	Persijilan MS ISO 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di Bintulu Port Sdn. Bhd.
title_full_unstemmed	Persijilan MS ISO 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di Bintulu Port Sdn. Bhd.
title_sort	persijilan ms iso 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di bintulu port sdn. bhd.
granting_institution	Universiti Malaysia Sarawak (UNIMAS)
granting_department	Faculty of Cognitive Sciences and Human Development
publishDate	1999
url	http://ir.unimas.my/id/eprint/3777/1/Adibah%20Bte%20Ismail%20ft.pdf
_version_	1783727960355766272

Persijilan MS ISO 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di Bintulu Port Sdn. Bhd.

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