Facility Management and Customers' Perceptions Towards Shopping Mall in Johor Bahru

Shopping malls are undeniably vital in the lives of modern society, especially for those who live in urban and suburban areas. It is a place to get various services and products such as clothing, food, school supplies, beauty products, groceries, entertainment, and more. In addition, it is a place t...

Full description

Saved in:

Bibliographic Details
Main Author:	Yang Haziqah, Musa
Format:	Thesis
Language:	English English English
Published:	2023
Subjects:	H Social Sciences (General)
Online Access:	http://ir.unimas.my/id/eprint/42687/3/DSVA_Yang%20Haziqah.pdf http://ir.unimas.my/id/eprint/42687/4/Thesis%20Mastera_Yanghaziqah.fulltext.pdf http://ir.unimas.my/id/eprint/42687/5/Thesis%20Mastera_Yanghaziqah_24pages.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-unimas-ir.42687
record_format	uketd_dc
spelling	my-unimas-ir.426872023-08-30T07:48:50Z Facility Management and Customers' Perceptions Towards Shopping Mall in Johor Bahru 2023-06-20 Yang Haziqah, Musa H Social Sciences (General) Shopping malls are undeniably vital in the lives of modern society, especially for those who live in urban and suburban areas. It is a place to get various services and products such as clothing, food, school supplies, beauty products, groceries, entertainment, and more. In addition, it is a place to connect intimate relationships with family, friends, and loved ones by eating, shopping, and playing together. With an appropriate implementation of the facility management concept, a shopping mall will be able to fully exploit its function by providing adequate facilities, maximising profit, supporting the operation, and fulfilling customers’ demands. The main objective of this study is to assess the level of satisfaction of the shopping mall customer based on the three maintenance aspects of facility management that include functional, technical and image. A survey is conducted with a total sample of 200 respondents from the population of shopping mall visitors, as well as an observation for the facilities and services provided. Paradigm Mall Johor Bahru was chosen as the setting for this study because it is a well-established shopping mall that has many visitors from all over Johor Bahru. The findings show that most customers are satisfied with all three of the maintenance aspects of the shopping mall. Several issues in the shopping mall and their solutions have been identified too. Universiti Malaysia Sarawak 2023-06 Thesis http://ir.unimas.my/id/eprint/42687/ http://ir.unimas.my/id/eprint/42687/3/DSVA_Yang%20Haziqah.pdf text en staffonly http://ir.unimas.my/id/eprint/42687/4/Thesis%20Mastera_Yanghaziqah.fulltext.pdf text en validuser http://ir.unimas.my/id/eprint/42687/5/Thesis%20Mastera_Yanghaziqah_24pages.pdf text en public masters Universiti Malaysia Sarawak Faculty of Social Sciences and Humanities
institution	Universiti Malaysia Sarawak
collection	UNIMAS Institutional Repository
language	English English English
topic	H Social Sciences (General)
spellingShingle	H Social Sciences (General) Yang Haziqah, Musa Facility Management and Customers' Perceptions Towards Shopping Mall in Johor Bahru
description	Shopping malls are undeniably vital in the lives of modern society, especially for those who live in urban and suburban areas. It is a place to get various services and products such as clothing, food, school supplies, beauty products, groceries, entertainment, and more. In addition, it is a place to connect intimate relationships with family, friends, and loved ones by eating, shopping, and playing together. With an appropriate implementation of the facility management concept, a shopping mall will be able to fully exploit its function by providing adequate facilities, maximising profit, supporting the operation, and fulfilling customers’ demands. The main objective of this study is to assess the level of satisfaction of the shopping mall customer based on the three maintenance aspects of facility management that include functional, technical and image. A survey is conducted with a total sample of 200 respondents from the population of shopping mall visitors, as well as an observation for the facilities and services provided. Paradigm Mall Johor Bahru was chosen as the setting for this study because it is a well-established shopping mall that has many visitors from all over Johor Bahru. The findings show that most customers are satisfied with all three of the maintenance aspects of the shopping mall. Several issues in the shopping mall and their solutions have been identified too.
format	Thesis
qualification_level	Master's degree
author	Yang Haziqah, Musa
author_facet	Yang Haziqah, Musa
author_sort	Yang Haziqah, Musa
title	Facility Management and Customers' Perceptions Towards Shopping Mall in Johor Bahru
title_short	Facility Management and Customers' Perceptions Towards Shopping Mall in Johor Bahru
title_full	Facility Management and Customers' Perceptions Towards Shopping Mall in Johor Bahru
title_fullStr	Facility Management and Customers' Perceptions Towards Shopping Mall in Johor Bahru
title_full_unstemmed	Facility Management and Customers' Perceptions Towards Shopping Mall in Johor Bahru
title_sort	facility management and customers' perceptions towards shopping mall in johor bahru
granting_institution	Universiti Malaysia Sarawak
granting_department	Faculty of Social Sciences and Humanities
publishDate	2023
url	http://ir.unimas.my/id/eprint/42687/3/DSVA_Yang%20Haziqah.pdf http://ir.unimas.my/id/eprint/42687/4/Thesis%20Mastera_Yanghaziqah.fulltext.pdf http://ir.unimas.my/id/eprint/42687/5/Thesis%20Mastera_Yanghaziqah_24pages.pdf
_version_	1783728540567470080

Facility Management and Customers' Perceptions Towards Shopping Mall in Johor Bahru

Similar Items