Industrial Relations Quality and Work Engagement in East Malaysia Private Sector Organizations with Government Involvement as Mediating Factor

Several scholars claimed that sound industrial relations lead to organizational outcomes. There are studies and instruments to measure sound industrial relations, however, so far based on available databasesthere is no evidence of empirical studies conducted on industrial relations quality and al...

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Main Author:	Elizabeth Caroline, Augustine
Format:	Thesis
Language:	English English English
Published:	2024
Subjects:	H Social Sciences (General)
Online Access:	http://ir.unimas.my/id/eprint/45409/3/DSVA_Elizabeth%20Caroline%20Augustine.pdf http://ir.unimas.my/id/eprint/45409/4/Thesis%20PhD_%20Elizabeth%20Caroline%20Augustine.ftext.pdf http://ir.unimas.my/id/eprint/45409/5/Thesis%20PhD_%20Elizabeth%20Caroline%20Augustine%20-%2024%20pages.pdf
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id	my-unimas-ir.45409
record_format	uketd_dc
institution	Universiti Malaysia Sarawak
collection	UNIMAS Institutional Repository
language	English English English
topic	H Social Sciences (General) H Social Sciences (General)
spellingShingle	H Social Sciences (General) H Social Sciences (General) Elizabeth Caroline, Augustine Industrial Relations Quality and Work Engagement in East Malaysia Private Sector Organizations with Government Involvement as Mediating Factor
description	Several scholars claimed that sound industrial relations lead to organizational outcomes. There are studies and instruments to measure sound industrial relations, however, so far based on available databasesthere is no evidence of empirical studies conducted on industrial relations quality and also to assess quality of industrial relations. Thus, this study was conducted to explore and identify elements of sound industrial relations which then were employed as criteria to develop industrial relations quality construct and used to assess the quality of industrial relations. This study also seeks to determine the influence of industrial relations quality on work engagement. The stance of government involvement in industrial relations particularly in Malaysia and its roles in mediating industrial relations and work engagement was also determined in this study. This study employed exploratory sequential design mixed-methodology approach. The qualitative method was used to explore and identify elements of sound industrial relations. The quantitative methods was to determine the criteria to develop industrial relations quality construct and to assess quality of industrial relations, the influence of industrial relations on work engagement, the stance of government involvement in the country’s industrial relations, and to determine the quality of industrial relation particularly in East Malaysia. The study was conducted in unionized private sector organizations in East Malaysia. The informants and respondents for this study are the management officials and union officials. It was initiated by reviewing vast literature on industrial relations best practices both locally and abroad. Data collection of both qualitative and quantitative approaches were conducted online due to the COVID-19 movement control order. In-depth interview sessions with 2 managerial officials and 2 trade union officials were conducted via video conferencing platform on Google Meet. A total of 104 respondents out of 828 sample size responded to the online survey. The qualitative data collected were analyzed using NVivo version 12 plus where text queries were performed to identify the number of references of each industrial relation best practice. There were seven industrial relations practices identified. The seven elements of sound industrial relations identified based on a qualitative approach using NVivo were then determined by employing a quantitative approach using Statistical Package for Social Sciences (SPSS) version 26. Data obtained via qualitative approach and qualitative approach were then triangulated to determine the viability of the seven dimensions identified for developing industrial relations quality construct and criteria to assess the quality of industrial relations. The analysis shows that all seven elements of sound industrial relations can be employed as criteria to develop industrial relations quality construct and also as the criteria to assess the quality of industrial relations. The study also reveals via its findings that government involvement does provide aid to industrial relations in the country. This study provides evidence that the quality of industrial relations in East Malaysia is high and attains the same percentage of achievement as the national IHI.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Elizabeth Caroline, Augustine
author_facet	Elizabeth Caroline, Augustine
author_sort	Elizabeth Caroline, Augustine
title	Industrial Relations Quality and Work Engagement in East Malaysia Private Sector Organizations with Government Involvement as Mediating Factor
title_short	Industrial Relations Quality and Work Engagement in East Malaysia Private Sector Organizations with Government Involvement as Mediating Factor
title_full	Industrial Relations Quality and Work Engagement in East Malaysia Private Sector Organizations with Government Involvement as Mediating Factor
title_fullStr	Industrial Relations Quality and Work Engagement in East Malaysia Private Sector Organizations with Government Involvement as Mediating Factor
title_full_unstemmed	Industrial Relations Quality and Work Engagement in East Malaysia Private Sector Organizations with Government Involvement as Mediating Factor
title_sort	industrial relations quality and work engagement in east malaysia private sector organizations with government involvement as mediating factor
granting_institution	Universiti Malaysia Sarawak (UNIMAS)
granting_department	Faculty of Cognitive Sciences and Human Development
publishDate	2024
url	http://ir.unimas.my/id/eprint/45409/3/DSVA_Elizabeth%20Caroline%20Augustine.pdf http://ir.unimas.my/id/eprint/45409/4/Thesis%20PhD_%20Elizabeth%20Caroline%20Augustine.ftext.pdf http://ir.unimas.my/id/eprint/45409/5/Thesis%20PhD_%20Elizabeth%20Caroline%20Augustine%20-%2024%20pages.pdf
_version_	1811771576841928704
spelling	my-unimas-ir.454092024-07-31T01:24:03Z Industrial Relations Quality and Work Engagement in East Malaysia Private Sector Organizations with Government Involvement as Mediating Factor 2024-07-28 Elizabeth Caroline, Augustine H Social Sciences (General) HD28 Management. Industrial Management Several scholars claimed that sound industrial relations lead to organizational outcomes. There are studies and instruments to measure sound industrial relations, however, so far based on available databasesthere is no evidence of empirical studies conducted on industrial relations quality and also to assess quality of industrial relations. Thus, this study was conducted to explore and identify elements of sound industrial relations which then were employed as criteria to develop industrial relations quality construct and used to assess the quality of industrial relations. This study also seeks to determine the influence of industrial relations quality on work engagement. The stance of government involvement in industrial relations particularly in Malaysia and its roles in mediating industrial relations and work engagement was also determined in this study. This study employed exploratory sequential design mixed-methodology approach. The qualitative method was used to explore and identify elements of sound industrial relations. The quantitative methods was to determine the criteria to develop industrial relations quality construct and to assess quality of industrial relations, the influence of industrial relations on work engagement, the stance of government involvement in the country’s industrial relations, and to determine the quality of industrial relation particularly in East Malaysia. The study was conducted in unionized private sector organizations in East Malaysia. The informants and respondents for this study are the management officials and union officials. It was initiated by reviewing vast literature on industrial relations best practices both locally and abroad. Data collection of both qualitative and quantitative approaches were conducted online due to the COVID-19 movement control order. In-depth interview sessions with 2 managerial officials and 2 trade union officials were conducted via video conferencing platform on Google Meet. A total of 104 respondents out of 828 sample size responded to the online survey. The qualitative data collected were analyzed using NVivo version 12 plus where text queries were performed to identify the number of references of each industrial relation best practice. There were seven industrial relations practices identified. The seven elements of sound industrial relations identified based on a qualitative approach using NVivo were then determined by employing a quantitative approach using Statistical Package for Social Sciences (SPSS) version 26. Data obtained via qualitative approach and qualitative approach were then triangulated to determine the viability of the seven dimensions identified for developing industrial relations quality construct and criteria to assess the quality of industrial relations. The analysis shows that all seven elements of sound industrial relations can be employed as criteria to develop industrial relations quality construct and also as the criteria to assess the quality of industrial relations. The study also reveals via its findings that government involvement does provide aid to industrial relations in the country. This study provides evidence that the quality of industrial relations in East Malaysia is high and attains the same percentage of achievement as the national IHI. Universiti Malaysia Sarawak (UNIMAS) 2024-07 Thesis http://ir.unimas.my/id/eprint/45409/ http://ir.unimas.my/id/eprint/45409/3/DSVA_Elizabeth%20Caroline%20Augustine.pdf text en public http://ir.unimas.my/id/eprint/45409/4/Thesis%20PhD_%20Elizabeth%20Caroline%20Augustine.ftext.pdf text en validuser http://ir.unimas.my/id/eprint/45409/5/Thesis%20PhD_%20Elizabeth%20Caroline%20Augustine%20-%2024%20pages.pdf text en public phd doctoral Universiti Malaysia Sarawak (UNIMAS) Faculty of Cognitive Sciences and Human Development

Industrial Relations Quality and Work Engagement in East Malaysia Private Sector Organizations with Government Involvement as Mediating Factor

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