The Technological-Organisational-Environmental Factors and Performance of SMEs in the Sarawak Service Sector: The Mediating Effect of Technology Adoption

Various studies have explored the TOE framework within larger corporations, but its application to SMEs remains relatively uncharted territory. This study investigates whether technology adoption has a mediating effect on the relationship between technological- organisational-environmental (TOE) fac...

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Main Author:	YEE LING, FONG
Format:	Thesis
Language:	English
Published:	2024
Subjects:	A General Works
Online Access:	http://ir.unimas.my/id/eprint/45982/1/FongYeeLing%2021040019%20DBA%20Dissertation_Final%20Submission.pdf
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id	my-unimas-ir.45982
record_format	uketd_dc
spelling	my-unimas-ir.459822024-09-10T01:36:16Z The Technological-Organisational-Environmental Factors and Performance of SMEs in the Sarawak Service Sector: The Mediating Effect of Technology Adoption 2024-09-08 YEE LING, FONG A General Works Z Bibliography. Library Science. Information Resources Various studies have explored the TOE framework within larger corporations, but its application to SMEs remains relatively uncharted territory. This study investigates whether technology adoption has a mediating effect on the relationship between technological- organisational-environmental (TOE) factors and the performance of SMEs, considering both financial and non-financial aspects in Sarawak’s service sector. The TOE dimensions consist of relative advantage, compatibility, and complexity (technological); firm size, top management support, and financial resources (organisational); and competitive pressure, customer pressure, and government support (environmental). A total of 150 questionnaires were distributed, achieving a full response rate from SMEs in Sarawak’s service sector. The results showed that all the hypotheses were correlated. The implications of the results indicate that technology adoption by SMEs in Sarawak’s service sector is impacted by TOE factors. The study also found that technology adoption influences both the financial and non- financial performance of SMEs in Sarawak’s service sector. A strong mediating effect was observed from technology adoption on the relationship between TOE factors and SME performance, for both financial and non-financial outcomes. This study validates the relevance of TOE factors in technology adoption and provides directions for policy improvements for Sarawak’s SMEs in the service sector. Faculty of Economics and Business 2024-09 Thesis http://ir.unimas.my/id/eprint/45982/ http://ir.unimas.my/id/eprint/45982/1/FongYeeLing%2021040019%20DBA%20Dissertation_Final%20Submission.pdf text en public dba UNIMAS Faculty of Economics and Business
institution	Universiti Malaysia Sarawak
collection	UNIMAS Institutional Repository
language	English
topic	A General Works A General Works
spellingShingle	A General Works A General Works YEE LING, FONG The Technological-Organisational-Environmental Factors and Performance of SMEs in the Sarawak Service Sector: The Mediating Effect of Technology Adoption
description	Various studies have explored the TOE framework within larger corporations, but its application to SMEs remains relatively uncharted territory. This study investigates whether technology adoption has a mediating effect on the relationship between technological- organisational-environmental (TOE) factors and the performance of SMEs, considering both financial and non-financial aspects in Sarawak’s service sector. The TOE dimensions consist of relative advantage, compatibility, and complexity (technological); firm size, top management support, and financial resources (organisational); and competitive pressure, customer pressure, and government support (environmental). A total of 150 questionnaires were distributed, achieving a full response rate from SMEs in Sarawak’s service sector. The results showed that all the hypotheses were correlated. The implications of the results indicate that technology adoption by SMEs in Sarawak’s service sector is impacted by TOE factors. The study also found that technology adoption influences both the financial and non- financial performance of SMEs in Sarawak’s service sector. A strong mediating effect was observed from technology adoption on the relationship between TOE factors and SME performance, for both financial and non-financial outcomes. This study validates the relevance of TOE factors in technology adoption and provides directions for policy improvements for Sarawak’s SMEs in the service sector.
format	Thesis
qualification_level	Doctorate
author	YEE LING, FONG
author_facet	YEE LING, FONG
author_sort	YEE LING, FONG
title	The Technological-Organisational-Environmental Factors and Performance of SMEs in the Sarawak Service Sector: The Mediating Effect of Technology Adoption
title_short	The Technological-Organisational-Environmental Factors and Performance of SMEs in the Sarawak Service Sector: The Mediating Effect of Technology Adoption
title_full	The Technological-Organisational-Environmental Factors and Performance of SMEs in the Sarawak Service Sector: The Mediating Effect of Technology Adoption
title_fullStr	The Technological-Organisational-Environmental Factors and Performance of SMEs in the Sarawak Service Sector: The Mediating Effect of Technology Adoption
title_full_unstemmed	The Technological-Organisational-Environmental Factors and Performance of SMEs in the Sarawak Service Sector: The Mediating Effect of Technology Adoption
title_sort	technological-organisational-environmental factors and performance of smes in the sarawak service sector: the mediating effect of technology adoption
granting_institution	UNIMAS
granting_department	Faculty of Economics and Business
publishDate	2024
url	http://ir.unimas.my/id/eprint/45982/1/FongYeeLing%2021040019%20DBA%20Dissertation_Final%20Submission.pdf
_version_	1811771584243826688

The Technological-Organisational-Environmental Factors and Performance of SMEs in the Sarawak Service Sector: The Mediating Effect of Technology Adoption

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