Level of customer satisfaction on online banking services provided by domestic and foreign commercial banks in Kuching

This study determines the level of customer satisfaction on online banking services provided by domestic and foreign commercial banks in Kuching, Sarawak. The banks involved in this study are Maybank, Public Bank, Ambank, UOB, Standard Chartered, and HSBC. The customer satisfaction of online banking...

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Main Author:	Lim, Ann Chee, Angelia
Format:	Thesis
Language:	English
Published:	2014
Subjects:	HG Finance
Online Access:	http://ir.unimas.my/id/eprint/8310/1/Angelia.pdf
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id	my-unimas-ir.8310
record_format	uketd_dc
spelling	my-unimas-ir.83102023-07-04T01:51:28Z Level of customer satisfaction on online banking services provided by domestic and foreign commercial banks in Kuching 2014 Lim, Ann Chee, Angelia HG Finance This study determines the level of customer satisfaction on online banking services provided by domestic and foreign commercial banks in Kuching, Sarawak. The banks involved in this study are Maybank, Public Bank, Ambank, UOB, Standard Chartered, and HSBC. The customer satisfaction of online banking services are determined by using survey method whereby questionnaires are distributed randomly to bank customers in Kuching. The findings of this study show the evidence of customer satisfaction and help the banks to determine the most influencing dimensions in determining customer satisfaction. There are also recommendations by the end of the study which may help the future researchers in similar studies. Universiti Malaysia Sarawak, (UNIMAS) 2014 Thesis http://ir.unimas.my/id/eprint/8310/ http://ir.unimas.my/id/eprint/8310/1/Angelia.pdf text en validuser masters Universiti Malaysia Sarawak, (UNIMAS) Faculty of Economics and Business.
institution	Universiti Malaysia Sarawak
collection	UNIMAS Institutional Repository
language	English
topic	HG Finance
spellingShingle	HG Finance Lim, Ann Chee, Angelia Level of customer satisfaction on online banking services provided by domestic and foreign commercial banks in Kuching
description	This study determines the level of customer satisfaction on online banking services provided by domestic and foreign commercial banks in Kuching, Sarawak. The banks involved in this study are Maybank, Public Bank, Ambank, UOB, Standard Chartered, and HSBC. The customer satisfaction of online banking services are determined by using survey method whereby questionnaires are distributed randomly to bank customers in Kuching. The findings of this study show the evidence of customer satisfaction and help the banks to determine the most influencing dimensions in determining customer satisfaction. There are also recommendations by the end of the study which may help the future researchers in similar studies.
format	Thesis
qualification_level	Master's degree
author	Lim, Ann Chee, Angelia
author_facet	Lim, Ann Chee, Angelia
author_sort	Lim, Ann Chee, Angelia
title	Level of customer satisfaction on online banking services provided by domestic and foreign commercial banks in Kuching
title_short	Level of customer satisfaction on online banking services provided by domestic and foreign commercial banks in Kuching
title_full	Level of customer satisfaction on online banking services provided by domestic and foreign commercial banks in Kuching
title_fullStr	Level of customer satisfaction on online banking services provided by domestic and foreign commercial banks in Kuching
title_full_unstemmed	Level of customer satisfaction on online banking services provided by domestic and foreign commercial banks in Kuching
title_sort	level of customer satisfaction on online banking services provided by domestic and foreign commercial banks in kuching
granting_institution	Universiti Malaysia Sarawak, (UNIMAS)
granting_department	Faculty of Economics and Business.
publishDate	2014
url	http://ir.unimas.my/id/eprint/8310/1/Angelia.pdf
_version_	1783727981807534080

Level of customer satisfaction on online banking services provided by domestic and foreign commercial banks in Kuching

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