Aniza Baizura, A. (2012). The relationship between effective communication and customers' satisfaction: A study in four and five star hotels in Kuching.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Aniza Baizura, Ariffin. The Relationship Between Effective Communication and Customers' Satisfaction: A Study in Four and Five Star Hotels in Kuching. 2012.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Aniza Baizura, Ariffin. The Relationship Between Effective Communication and Customers' Satisfaction: A Study in Four and Five Star Hotels in Kuching. 2012.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.