E-service quality model for assessing customer satisfaction of mobile banking application

The increasing growth of mobile device users, as well as the reduction in mobile data charges, have given way for the provision of mobile banking services. Banks are now extending their services from the traditional face-to-face banking interactions to a self-service system. Although mobile banki...

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主要作者: Owuamanam, Jude Ndubuisi
格式: Thesis
语言:English
出版: 2021
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在线阅读:http://psasir.upm.edu.my/id/eprint/104000/1/JUDE%20NDUBUISI%20OWUAMANAM%20-%20IR.pdf
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