Application of Quality Function Deployment (QFD) to a Lever Operated Knapsack (LOK) Sprayer

A need to improve the present lever operated knapsack (LOK) sprayer specifications by referring to its users' specific wants and needs or voices of customers (VOC) was proposed. Quality function deployment (QFD) was adopted to systematically determine the priority items through the construction...

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Main Author:	Awang, Mohamad
Format:	Thesis
Language:	English English
Published:	2000
Subjects:	Engineering management Total quality management
Online Access:	http://psasir.upm.edu.my/id/eprint/10461/1/FK_2000_9_A.pdf
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id	my-upm-ir.10461
record_format	uketd_dc
spelling	my-upm-ir.104612011-04-15T03:16:03Z Application of Quality Function Deployment (QFD) to a Lever Operated Knapsack (LOK) Sprayer 2000-04 Awang, Mohamad A need to improve the present lever operated knapsack (LOK) sprayer specifications by referring to its users' specific wants and needs or voices of customers (VOC) was proposed. Quality function deployment (QFD) was adopted to systematically determine the priority items through the construction of the Phase I matrix house of quality (HOQ). Based on customer importance rating (IR) and complaints, the priority VOC related to ergonomics, performance, safety, and economy aspects of the LOK sprayer were determined. The VOC were comfortable tank, stable, less pumping, comfortable strap, light in weight, durable strap, durable trigger, durable washer/rubber seals, durable tank, selection of nozzle, and no leaking. Through the analysis of HOQ, the priority technical requirements of the LOK sprayers were finally derived based on their high relationship with the priority VOC. The prioritized technical requirements were overall weight, leakage limit, level of body contour, height, width, depth, setting' price, tank material, lance length, strap width, length, softness level, easy to adjust, pumping frequency, setting pressure, trigger material and nozzle compatibility. The nature and degree of change to some technical requirements as caused by changes in some others could be systematically identified through a co-relationship matrix. Through these priority technical requirements which highly correspond to the VOC of the LOK sprayers, the manufacturer will have a guideline to focus on specification improvement of the LOK sprayers in the search to systematically meet the users' requirements. Finally, these improvements are able to increase the users' satisfaction towards manufactured LOK sprayers as the prioritized technical requirements are associated with items of their concern. Engineering management Total quality management 2000-04 Thesis http://psasir.upm.edu.my/id/eprint/10461/ http://psasir.upm.edu.my/id/eprint/10461/1/FK_2000_9_A.pdf application/pdf en public masters Universiti Putra Malaysia Engineering management Total quality management Faculty of Engineering English
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English English
topic	Engineering management Total quality management
spellingShingle	Engineering management Total quality management Awang, Mohamad Application of Quality Function Deployment (QFD) to a Lever Operated Knapsack (LOK) Sprayer
description	A need to improve the present lever operated knapsack (LOK) sprayer specifications by referring to its users' specific wants and needs or voices of customers (VOC) was proposed. Quality function deployment (QFD) was adopted to systematically determine the priority items through the construction of the Phase I matrix house of quality (HOQ). Based on customer importance rating (IR) and complaints, the priority VOC related to ergonomics, performance, safety, and economy aspects of the LOK sprayer were determined. The VOC were comfortable tank, stable, less pumping, comfortable strap, light in weight, durable strap, durable trigger, durable washer/rubber seals, durable tank, selection of nozzle, and no leaking. Through the analysis of HOQ, the priority technical requirements of the LOK sprayers were finally derived based on their high relationship with the priority VOC. The prioritized technical requirements were overall weight, leakage limit, level of body contour, height, width, depth, setting' price, tank material, lance length, strap width, length, softness level, easy to adjust, pumping frequency, setting pressure, trigger material and nozzle compatibility. The nature and degree of change to some technical requirements as caused by changes in some others could be systematically identified through a co-relationship matrix. Through these priority technical requirements which highly correspond to the VOC of the LOK sprayers, the manufacturer will have a guideline to focus on specification improvement of the LOK sprayers in the search to systematically meet the users' requirements. Finally, these improvements are able to increase the users' satisfaction towards manufactured LOK sprayers as the prioritized technical requirements are associated with items of their concern.
format	Thesis
qualification_level	Master's degree
author	Awang, Mohamad
author_facet	Awang, Mohamad
author_sort	Awang, Mohamad
title	Application of Quality Function Deployment (QFD) to a Lever Operated Knapsack (LOK) Sprayer
title_short	Application of Quality Function Deployment (QFD) to a Lever Operated Knapsack (LOK) Sprayer
title_full	Application of Quality Function Deployment (QFD) to a Lever Operated Knapsack (LOK) Sprayer
title_fullStr	Application of Quality Function Deployment (QFD) to a Lever Operated Knapsack (LOK) Sprayer
title_full_unstemmed	Application of Quality Function Deployment (QFD) to a Lever Operated Knapsack (LOK) Sprayer
title_sort	application of quality function deployment (qfd) to a lever operated knapsack (lok) sprayer
granting_institution	Universiti Putra Malaysia
granting_department	Faculty of Engineering
publishDate	2000
url	http://psasir.upm.edu.my/id/eprint/10461/1/FK_2000_9_A.pdf
_version_	1747811127287349248

Application of Quality Function Deployment (QFD) to a Lever Operated Knapsack (LOK) Sprayer

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