Influence of e-counselling skills, ethics, and limitations on counselling self-efficacy among e-counsellors in Malaysia
Consistent with an increased acceptance of e-counselling in Malaysia, there is a need for e-counsellors who have high self-efficacy in carrying out e-counsellingrelated tasks. However, current studies lack empirical data that identifies counselling self-efficacy among e-counsellors in Malaysia. T...
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Format: | Thesis |
Language: | English |
Published: |
2022
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Subjects: | |
Online Access: | http://psasir.upm.edu.my/id/eprint/104772/1/FPP%202022%2028%20IR.pdf |
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Summary: | Consistent with an increased acceptance of e-counselling in Malaysia, there is a
need for e-counsellors who have high self-efficacy in carrying out e-counsellingrelated
tasks. However, current studies lack empirical data that identifies
counselling self-efficacy among e-counsellors in Malaysia. The purpose of this
study is to identify the influence of e-counselling skills, e-counselling ethics and
e-counselling limitations on counselling self-efficacy among e-counsellors in
Malaysia. A correlational study design was employed, and 233 e-counsellors
from various public and private institutions in Malaysia were selected using a
simple random sampling procedure. Through emails, respondents were given an
access link to an online survey form containing five sections: (i) demographic
information, (ii) e-counselling skills questionnaire, (iii) e-counselling ethics
questionnaire, (iv) e-counselling limitations questionnaire, and (iv) Counselling
Self-Estimate Inventory (COSE). Analysis of the descriptive indicated high levels
for all variables except counselling self-efficacy (moderate level). Analysis of
inferential using Pearson correlation reported a positive correlation between ecounselling
skills and counselling self-efficacy, as well as between e-counselling
ethics and counselling self-efficacy. E-counselling limitations reported a negative
correlation with counselling self-efficacy. Finally, a multiple regression analysis
reported that the independent variables significantly influenced counselling selfefficacy.
E-counselling skills was reported as the best predictor of counselling
self-efficacy, followed by e-counselling limitations. The findings from this study
are pertinent to support more research investigating e-counselling in the
Malaysian context, and provide suggestions for the professional counselling
associations, counselling programme providers, counselling educators and
professional counsellors to improve the training and delivery of e-counselling
services in Malaysia. |
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