Factors Associated with the Intention-to-Leave Among Fast Food Workers in Three Selected Cities, Malaysia

Fast food workers' competence is important in ensuring fast food efficient services. High employee turnover could inhibit the growth of the fast food industry. It was reported that 'others' sector in the 1999 Malaysian Economic Report, which included restaurants contributed 23.1% o...

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Main Author:	Ahmad, Azlinzuraini
Format:	Thesis
Language:	English English
Published:	2001
Subjects:	Convenience foods - Employees - Case studies
Online Access:	http://psasir.upm.edu.my/id/eprint/10564/1/FP_2001_20.pdf
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id	my-upm-ir.10564
record_format	uketd_dc
spelling	my-upm-ir.105642024-04-17T03:45:32Z Factors Associated with the Intention-to-Leave Among Fast Food Workers in Three Selected Cities, Malaysia 2001-06 Ahmad, Azlinzuraini Fast food workers' competence is important in ensuring fast food efficient services. High employee turnover could inhibit the growth of the fast food industry. It was reported that 'others' sector in the 1999 Malaysian Economic Report, which included restaurants contributed 23.1% of new job vacancies annually. Therefore, it is of vital importance for managers and employers to identify and understand the factors which enhance the intention-to-leave among workers in the fast food sector. The general objective of this study is to identify and analyse factors contributing to the intention-to-leave among Malaysian fast food workers. Specifically, it aims to identify the individual characteristics, the level of job satisfaction, the level of respondents' knowledge about alternative job opportunities and the respondents' levels of intention-to-leave; and to determine the relationships of research variables, namely the individual characteristics, alternative job opportunities, job satisfaction with the intention-to-leave. A survey was conducted in Kuala Lumpur, Johor Bahru and Penang by using a validated instrument (questionnaire). The questionnaire comprised of three major parts which consisted of the profile of respondents, job satisfaction and intention-to-leave. A slightly modified version of the 72 items of Job Descriptive Index (JDI) and the 4-questions from Hunt et al. (1981) were used as measurements in the questionnaires. A total of 284 valid responses was obtained. Frequencies, descriptive and regression analysis were used in analysing the data. The findings of this study reveals that the individual characteristics, alternative job opportunities, and job satisfaction were important factors in causing the intention-to-leave to rise among the respondents. The results also indicates that the factors job satisfaction, full-time workers, respondents' salaries, and higher salary offered by other industries were highly significant. Based on the findings, the full-time workers tend to stay longer on their jobs as compared to part-time workers. Therefore, to reduce the rate of turnover, the industry should take in more full-time workers and perhaps provides them better salary and benefits. The industry should also conduct job analysis and employees' appraisals frequently to monitor job satisfaction levels of the workers. So that, appropriate and timely actions can be taken to reduce the turnover rate. Convenience foods - Employees - Case studies 2001-06 Thesis http://psasir.upm.edu.my/id/eprint/10564/ http://psasir.upm.edu.my/id/eprint/10564/1/FP_2001_20.pdf text en public masters Universiti Putra Malaysia Convenience foods - Employees - Case studies Faculty of Agriculture Mohayidin, Mohd Ghazali English
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English English
advisor	Mohayidin, Mohd Ghazali
topic	Convenience foods - Employees - Case studies
spellingShingle	Convenience foods - Employees - Case studies Ahmad, Azlinzuraini Factors Associated with the Intention-to-Leave Among Fast Food Workers in Three Selected Cities, Malaysia
description	Fast food workers' competence is important in ensuring fast food efficient services. High employee turnover could inhibit the growth of the fast food industry. It was reported that 'others' sector in the 1999 Malaysian Economic Report, which included restaurants contributed 23.1% of new job vacancies annually. Therefore, it is of vital importance for managers and employers to identify and understand the factors which enhance the intention-to-leave among workers in the fast food sector. The general objective of this study is to identify and analyse factors contributing to the intention-to-leave among Malaysian fast food workers. Specifically, it aims to identify the individual characteristics, the level of job satisfaction, the level of respondents' knowledge about alternative job opportunities and the respondents' levels of intention-to-leave; and to determine the relationships of research variables, namely the individual characteristics, alternative job opportunities, job satisfaction with the intention-to-leave. A survey was conducted in Kuala Lumpur, Johor Bahru and Penang by using a validated instrument (questionnaire). The questionnaire comprised of three major parts which consisted of the profile of respondents, job satisfaction and intention-to-leave. A slightly modified version of the 72 items of Job Descriptive Index (JDI) and the 4-questions from Hunt et al. (1981) were used as measurements in the questionnaires. A total of 284 valid responses was obtained. Frequencies, descriptive and regression analysis were used in analysing the data. The findings of this study reveals that the individual characteristics, alternative job opportunities, and job satisfaction were important factors in causing the intention-to-leave to rise among the respondents. The results also indicates that the factors job satisfaction, full-time workers, respondents' salaries, and higher salary offered by other industries were highly significant. Based on the findings, the full-time workers tend to stay longer on their jobs as compared to part-time workers. Therefore, to reduce the rate of turnover, the industry should take in more full-time workers and perhaps provides them better salary and benefits. The industry should also conduct job analysis and employees' appraisals frequently to monitor job satisfaction levels of the workers. So that, appropriate and timely actions can be taken to reduce the turnover rate.
format	Thesis
qualification_level	Master's degree
author	Ahmad, Azlinzuraini
author_facet	Ahmad, Azlinzuraini
author_sort	Ahmad, Azlinzuraini
title	Factors Associated with the Intention-to-Leave Among Fast Food Workers in Three Selected Cities, Malaysia
title_short	Factors Associated with the Intention-to-Leave Among Fast Food Workers in Three Selected Cities, Malaysia
title_full	Factors Associated with the Intention-to-Leave Among Fast Food Workers in Three Selected Cities, Malaysia
title_fullStr	Factors Associated with the Intention-to-Leave Among Fast Food Workers in Three Selected Cities, Malaysia
title_full_unstemmed	Factors Associated with the Intention-to-Leave Among Fast Food Workers in Three Selected Cities, Malaysia
title_sort	factors associated with the intention-to-leave among fast food workers in three selected cities, malaysia
granting_institution	Universiti Putra Malaysia
granting_department	Faculty of Agriculture
publishDate	2001
url	http://psasir.upm.edu.my/id/eprint/10564/1/FP_2001_20.pdf
_version_	1804888568587354112

Factors Associated with the Intention-to-Leave Among Fast Food Workers in Three Selected Cities, Malaysia

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