QFD Methodology Application To 'UPM-Net': A Case Study.

Usability problems continue to offer a challenge to interactive system designers. One response has been an increasing emphasis on the role of users in design. The aim is to gain knowledge about users' work practice and the context of use of systems so as to achieve more effective designs. Ex...

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Main Author:	Rizvi, S. Wasiul H.
Format:	Thesis
Language:	English English
Published:	2002
Subjects:	Quality function deployment - Case studies
Online Access:	http://psasir.upm.edu.my/id/eprint/11926/1/FSKTM_2002_12_A.pdf
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id	my-upm-ir.11926
record_format	uketd_dc
spelling	my-upm-ir.119262014-09-15T05:03:47Z QFD Methodology Application To 'UPM-Net': A Case Study. 2002 Rizvi, S. Wasiul H. Usability problems continue to offer a challenge to interactive system designers. One response has been an increasing emphasis on the role of users in design. The aim is to gain knowledge about users' work practice and the context of use of systems so as to achieve more effective designs. Experience has shown that it is a challenge to apply these techniques in practice, causing us to ask what are the special problems associated with involving users in design? The present work is planned to apply the QFD (Quality Function Deployment) technique to develop awareness of customers' needs. Quality Function Deployment (QFD) can be best described as a way of making the 'Voice of the Customer' throughout an organisation. It is a systematic process for capturing customer requirements and translating these into requirements that must be met throughout the 'supply chain'. The result is a new set of target values for designers, production people, and even suppliers to aim at in order to produce the output desired by customers. QFD is particularly valuable when design trade-offs are necessary to achieve the best overall solution because some requirements may conflict with others. QFD also enables a great deal information to be summarised in the form of one or more charts. These charts capture customer and product data gleaned from many sources, as well as the design parameters chosen for new product. In this way, they provide a solid foundation for further improvement in subsequent design cycles. In the present work, the system 'UPM-Net' was investigated by way of first identifying the specific users populations of the system, which are found to be of three types. One is the category of academic staffs, second one is of non-academic staffs and the third one is of students of UPM. Then the VOC: Voice of Customers was developed for which an inventory system in the form of questionnaire was evolved for collecting data from the end-user populations. The collected data were statistically analysed using SPSS (Statistical Package for Social Sciences), the results were obtained and discussed later in the light of the literature reviewed. The conclusions were based on such factors as connectivity, storage space needs, network features, technical services, user's features, and communication problems vis-a-vis UPM-Net. Finally, the scope for future research was presented. Thus one dimension of QFD i.e., VOC was established and it is hoped that such a study would help the people who are responsible for designing UPM-Net system in evolving a more user-friendly kind of UPM-Net system for future population of its end-users. Quality function deployment - Case studies 2002 Thesis http://psasir.upm.edu.my/id/eprint/11926/ http://psasir.upm.edu.my/id/eprint/11926/1/FSKTM_2002_12_A.pdf application/pdf en public masters Universiti Putra Malaysia Quality function deployment - Case studies Faculty of Computer Science And Infomation Technologi English
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English English
topic	Quality function deployment - Case studies
spellingShingle	Quality function deployment - Case studies Rizvi, S. Wasiul H. QFD Methodology Application To 'UPM-Net': A Case Study.
description	Usability problems continue to offer a challenge to interactive system designers. One response has been an increasing emphasis on the role of users in design. The aim is to gain knowledge about users' work practice and the context of use of systems so as to achieve more effective designs. Experience has shown that it is a challenge to apply these techniques in practice, causing us to ask what are the special problems associated with involving users in design? The present work is planned to apply the QFD (Quality Function Deployment) technique to develop awareness of customers' needs. Quality Function Deployment (QFD) can be best described as a way of making the 'Voice of the Customer' throughout an organisation. It is a systematic process for capturing customer requirements and translating these into requirements that must be met throughout the 'supply chain'. The result is a new set of target values for designers, production people, and even suppliers to aim at in order to produce the output desired by customers. QFD is particularly valuable when design trade-offs are necessary to achieve the best overall solution because some requirements may conflict with others. QFD also enables a great deal information to be summarised in the form of one or more charts. These charts capture customer and product data gleaned from many sources, as well as the design parameters chosen for new product. In this way, they provide a solid foundation for further improvement in subsequent design cycles. In the present work, the system 'UPM-Net' was investigated by way of first identifying the specific users populations of the system, which are found to be of three types. One is the category of academic staffs, second one is of non-academic staffs and the third one is of students of UPM. Then the VOC: Voice of Customers was developed for which an inventory system in the form of questionnaire was evolved for collecting data from the end-user populations. The collected data were statistically analysed using SPSS (Statistical Package for Social Sciences), the results were obtained and discussed later in the light of the literature reviewed. The conclusions were based on such factors as connectivity, storage space needs, network features, technical services, user's features, and communication problems vis-a-vis UPM-Net. Finally, the scope for future research was presented. Thus one dimension of QFD i.e., VOC was established and it is hoped that such a study would help the people who are responsible for designing UPM-Net system in evolving a more user-friendly kind of UPM-Net system for future population of its end-users.
format	Thesis
qualification_level	Master's degree
author	Rizvi, S. Wasiul H.
author_facet	Rizvi, S. Wasiul H.
author_sort	Rizvi, S. Wasiul H.
title	QFD Methodology Application To 'UPM-Net': A Case Study.
title_short	QFD Methodology Application To 'UPM-Net': A Case Study.
title_full	QFD Methodology Application To 'UPM-Net': A Case Study.
title_fullStr	QFD Methodology Application To 'UPM-Net': A Case Study.
title_full_unstemmed	QFD Methodology Application To 'UPM-Net': A Case Study.
title_sort	qfd methodology application to 'upm-net': a case study.
granting_institution	Universiti Putra Malaysia
granting_department	Faculty of Computer Science And Infomation Technologi
publishDate	2002
url	http://psasir.upm.edu.my/id/eprint/11926/1/FSKTM_2002_12_A.pdf
_version_	1747811281023270912

QFD Methodology Application To 'UPM-Net': A Case Study.

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