Critical Success Factors For Iso 9000 Certification In The Malaysian Manufacturing Industry

This study examines the critical success factors (CSFs) for ISO 9000 certification in the Malaysian manufacturing industry. A postal survey is used as research methodology. A newly designed set of questionnaire based on the identified CSFs has been sent to 600 randomly selected manufacturing comp...

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Main Author:	Mohd Hussin, Rosminah
Format:	Thesis
Language:	English English
Published:	2003
Subjects:	ISO 9000 Commitment
Online Access:	http://psasir.upm.edu.my/id/eprint/12168/1/FK_2003_27.pdf
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id	my-upm-ir.12168
record_format	uketd_dc
spelling	my-upm-ir.121682024-07-03T07:41:34Z Critical Success Factors For Iso 9000 Certification In The Malaysian Manufacturing Industry 2003-04 Mohd Hussin, Rosminah This study examines the critical success factors (CSFs) for ISO 9000 certification in the Malaysian manufacturing industry. A postal survey is used as research methodology. A newly designed set of questionnaire based on the identified CSFs has been sent to 600 randomly selected manufacturing companies in Malaysia. The results from an 1 1 % responses or 66 companies indicate that management commitment is the most important critical factor, followed by teamwork, employee involvement, communication, understanding of organization's quality system, training, understanding of ISO 9000 standards, institutionalizing the ISO 9000 quality concept and ISO 9000 project planning. Recommendations are made for future use, based on the five most popular CSFs that companies need to undertake in developing a successful strategy for ISO 9000 certification. Suggestions for future work include: investigation on how to maintain the ISO 9000 certification, and on how to convert the existing system of ISO 9000: 1994 to the new ISO 9000:2000. ISO 9000 Commitment 2003-04 Thesis http://psasir.upm.edu.my/id/eprint/12168/ http://psasir.upm.edu.my/id/eprint/12168/1/FK_2003_27.pdf text en public masters Universiti Putra Malaysia ISO 9000 Commitment Faculty of Engineering Ismail, Md. Yusof English
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English English
advisor	Ismail, Md. Yusof
topic	ISO 9000 Commitment
spellingShingle	ISO 9000 Commitment Mohd Hussin, Rosminah Critical Success Factors For Iso 9000 Certification In The Malaysian Manufacturing Industry
description	This study examines the critical success factors (CSFs) for ISO 9000 certification in the Malaysian manufacturing industry. A postal survey is used as research methodology. A newly designed set of questionnaire based on the identified CSFs has been sent to 600 randomly selected manufacturing companies in Malaysia. The results from an 1 1 % responses or 66 companies indicate that management commitment is the most important critical factor, followed by teamwork, employee involvement, communication, understanding of organization's quality system, training, understanding of ISO 9000 standards, institutionalizing the ISO 9000 quality concept and ISO 9000 project planning. Recommendations are made for future use, based on the five most popular CSFs that companies need to undertake in developing a successful strategy for ISO 9000 certification. Suggestions for future work include: investigation on how to maintain the ISO 9000 certification, and on how to convert the existing system of ISO 9000: 1994 to the new ISO 9000:2000.
format	Thesis
qualification_level	Master's degree
author	Mohd Hussin, Rosminah
author_facet	Mohd Hussin, Rosminah
author_sort	Mohd Hussin, Rosminah
title	Critical Success Factors For Iso 9000 Certification In The Malaysian Manufacturing Industry
title_short	Critical Success Factors For Iso 9000 Certification In The Malaysian Manufacturing Industry
title_full	Critical Success Factors For Iso 9000 Certification In The Malaysian Manufacturing Industry
title_fullStr	Critical Success Factors For Iso 9000 Certification In The Malaysian Manufacturing Industry
title_full_unstemmed	Critical Success Factors For Iso 9000 Certification In The Malaysian Manufacturing Industry
title_sort	critical success factors for iso 9000 certification in the malaysian manufacturing industry
granting_institution	Universiti Putra Malaysia
granting_department	Faculty of Engineering
publishDate	2003
url	http://psasir.upm.edu.my/id/eprint/12168/1/FK_2003_27.pdf
_version_	1804888693121482752

Critical Success Factors For Iso 9000 Certification In The Malaysian Manufacturing Industry

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