Relationships between individual attributes, emotional exhaustion and counter productive work behavior among public sector employees in Malaysia

The Malaysian Government has recognized Human Capital Development (HCD) as a vital thrust for public sector innovation in this dynamic working world led by advanced globalization. The Public Sector in Malaysia is constantly looking forward to renew and improve public services and the quality of wor...

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Main Author:	Raman, Ponniah
Format:	Thesis
Language:	English
Published:	2013
Subjects:	Civil service - Malaysia - Psychological aspects Employees - Attitudes Employees - Psychology
Online Access:	http://psasir.upm.edu.my/id/eprint/40013/1/GSM%202013%202R.pdf
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id	my-upm-ir.40013
record_format	uketd_dc
spelling	my-upm-ir.400132016-02-01T04:40:14Z Relationships between individual attributes, emotional exhaustion and counter productive work behavior among public sector employees in Malaysia 2013-12 Raman, Ponniah The Malaysian Government has recognized Human Capital Development (HCD) as a vital thrust for public sector innovation in this dynamic working world led by advanced globalization. The Public Sector in Malaysia is constantly looking forward to renew and improve public services and the quality of workforce with many plans, programs and strategies. To fulfill this aspiration, it is important to gain an understanding of the frontline staffs in public sector because they have extensive interaction with public and create the first impression towards Government efforts. The main objective of this research is to study the effect of personality, emotional intelligence,affectivity, emotional labor and emotional exhaustion on counterproductive work behaviour of frontline staffs in the public sector. Up to now the literature shows that very little academic research had been carried out in this area among frontline staff especially in Malaysian Public Sector. A survey (self-rated by the respondents) with established constructs was carried out to 625 frontline staffs working in 25 ministries in Malaysia. The data analysis was carried out using IBM-SPSS/PC V20.0 for descriptive and inferential statistics. The descriptive analysis shows the profile of respondents and perceptions of the variables. Whereas, the inferential statistics (Hierarchical Regression) was used to compute difference of mean, relationship and the mediation effect of emotional labor. The findings of this study provided a better understanding of the predictors of emotional labor and subsequently its impact to the emotional exhaustion and counterproductive work behavior among the frontline staff. Besides that, through the integrated model the study identified the mediating roles (partial mediator) of emotional labor between emotional intelligence and emotional exhaustion and also between personality and counterproductive work behavior. This exploratory study provides theoretical basis, empirical evidence and a data-base to develop new strategies, further research and review of the policy involving frontline staffs in public sector to have right skills and appropriate training to manage their emotion. Civil service - Malaysia - Psychological aspects Employees - Attitudes Employees - Psychology 2013-12 Thesis http://psasir.upm.edu.my/id/eprint/40013/ http://psasir.upm.edu.my/id/eprint/40013/1/GSM%202013%202R.pdf application/pdf en public phd doctoral Universiti Putra Malaysia Civil service - Malaysia - Psychological aspects Employees - Attitudes Employees - Psychology
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English
topic	Civil service - Malaysia - Psychological aspects Employees - Attitudes Employees - Psychology
spellingShingle	Civil service - Malaysia - Psychological aspects Employees - Attitudes Employees - Psychology Raman, Ponniah Relationships between individual attributes, emotional exhaustion and counter productive work behavior among public sector employees in Malaysia
description	The Malaysian Government has recognized Human Capital Development (HCD) as a vital thrust for public sector innovation in this dynamic working world led by advanced globalization. The Public Sector in Malaysia is constantly looking forward to renew and improve public services and the quality of workforce with many plans, programs and strategies. To fulfill this aspiration, it is important to gain an understanding of the frontline staffs in public sector because they have extensive interaction with public and create the first impression towards Government efforts. The main objective of this research is to study the effect of personality, emotional intelligence,affectivity, emotional labor and emotional exhaustion on counterproductive work behaviour of frontline staffs in the public sector. Up to now the literature shows that very little academic research had been carried out in this area among frontline staff especially in Malaysian Public Sector. A survey (self-rated by the respondents) with established constructs was carried out to 625 frontline staffs working in 25 ministries in Malaysia. The data analysis was carried out using IBM-SPSS/PC V20.0 for descriptive and inferential statistics. The descriptive analysis shows the profile of respondents and perceptions of the variables. Whereas, the inferential statistics (Hierarchical Regression) was used to compute difference of mean, relationship and the mediation effect of emotional labor. The findings of this study provided a better understanding of the predictors of emotional labor and subsequently its impact to the emotional exhaustion and counterproductive work behavior among the frontline staff. Besides that, through the integrated model the study identified the mediating roles (partial mediator) of emotional labor between emotional intelligence and emotional exhaustion and also between personality and counterproductive work behavior. This exploratory study provides theoretical basis, empirical evidence and a data-base to develop new strategies, further research and review of the policy involving frontline staffs in public sector to have right skills and appropriate training to manage their emotion.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Raman, Ponniah
author_facet	Raman, Ponniah
author_sort	Raman, Ponniah
title	Relationships between individual attributes, emotional exhaustion and counter productive work behavior among public sector employees in Malaysia
title_short	Relationships between individual attributes, emotional exhaustion and counter productive work behavior among public sector employees in Malaysia
title_full	Relationships between individual attributes, emotional exhaustion and counter productive work behavior among public sector employees in Malaysia
title_fullStr	Relationships between individual attributes, emotional exhaustion and counter productive work behavior among public sector employees in Malaysia
title_full_unstemmed	Relationships between individual attributes, emotional exhaustion and counter productive work behavior among public sector employees in Malaysia
title_sort	relationships between individual attributes, emotional exhaustion and counter productive work behavior among public sector employees in malaysia
granting_institution	Universiti Putra Malaysia
publishDate	2013
url	http://psasir.upm.edu.my/id/eprint/40013/1/GSM%202013%202R.pdf
_version_	1747811834572832768

Relationships between individual attributes, emotional exhaustion and counter productive work behavior among public sector employees in Malaysia

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