Relationship Between Organizational Climate and Communication Styles of Administrative Staff in Three Malaysian Universities

Communication plays a very important role within an organization since ambiguous communication may contribute to various organizational conflicts. Therefore, it is important to understand the communication style used by staff. As such the main purpose of the research is to study the relationship bet...

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Main Author:	-, Tengku Marini
Format:	Thesis
Language:	English
Published:	2007
Subjects:	Communication in management - Malaysia
Online Access:	http://psasir.upm.edu.my/id/eprint/4732/1/FBMK_2007_4%20IR.pdf
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id	my-upm-ir.4732
record_format	uketd_dc
spelling	my-upm-ir.47322021-12-22T07:12:43Z Relationship Between Organizational Climate and Communication Styles of Administrative Staff in Three Malaysian Universities 2007-07 -, Tengku Marini Communication plays a very important role within an organization since ambiguous communication may contribute to various organizational conflicts. Therefore, it is important to understand the communication style used by staff. As such the main purpose of the research is to study the relationship between organizational climate and communication styles among administrative staff of three selected universities. The specific objectives of the research is to determine the different perceptions of the organizational climate and communication styles among the staff based on their gender and types of departments; and to determine the contribution of communication styles, selected demographic factors and job related factors toward organizational climate individually and collectively. This study used quantitative research design and respondents were selected using the cluster sampling method. Based on Sullivan’s (2001) sampling table, a total of 235 administrative staff was selected from a total population of 909 administrative staff from three public universities in Klang Valley. An organizational climate questionnaire from Litwin and Stringer (1968) was adapted to measure the organizational climate, while communication style was measured using Norton’s (1983) communicator style measurement. Descriptive statistic, t-test, ANOVA, Pearson’s correlation and multiple regressions were used to analyze the data. The results revealed that male staff perceived organizational climate more favorable as compared to the females. Meanwhile, the friendly, precise and attentive style was found to be the predominant communication styles among the staff. The predominant organizational climate was achievement-oriented climate whereas friendly communication style was highly applied in all group types of departments. The friendly style, dominant style, impression leaving style and attentive style were correlated significantly to organizational climate. All communication styles, selected demographic and job related factors contributed significantly and collectively to the organizational climate. The finding indicates that achievement-oriented climate is prevalent in all the three universities and implies that action must be taken in order to create more favorable climate – the affiliation-oriented climate. The affiliation-oriented climate can be shaped through more frequent application of friendly communication style that will help to decrease conflict, and this climate is essential for human relations department since warmth and friendliness with minimum conflict is inherent in such climate. Furthermore, since the male staff has more contentious and open communication styles, it is suggested that the management should take into account the different style of communication between genders and focus their effort to narrow the gap. Communication in management - Malaysia 2007-07 Thesis http://psasir.upm.edu.my/id/eprint/4732/ http://psasir.upm.edu.my/id/eprint/4732/1/FBMK_2007_4%20IR.pdf text en public masters Universiti Putra Malaysia Communication in management - Malaysia Faculty of Modern Language and Communication Ismail, Narimah
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English
advisor	Ismail, Narimah
topic	Communication in management - Malaysia
spellingShingle	Communication in management - Malaysia -, Tengku Marini Relationship Between Organizational Climate and Communication Styles of Administrative Staff in Three Malaysian Universities
description	Communication plays a very important role within an organization since ambiguous communication may contribute to various organizational conflicts. Therefore, it is important to understand the communication style used by staff. As such the main purpose of the research is to study the relationship between organizational climate and communication styles among administrative staff of three selected universities. The specific objectives of the research is to determine the different perceptions of the organizational climate and communication styles among the staff based on their gender and types of departments; and to determine the contribution of communication styles, selected demographic factors and job related factors toward organizational climate individually and collectively. This study used quantitative research design and respondents were selected using the cluster sampling method. Based on Sullivan’s (2001) sampling table, a total of 235 administrative staff was selected from a total population of 909 administrative staff from three public universities in Klang Valley. An organizational climate questionnaire from Litwin and Stringer (1968) was adapted to measure the organizational climate, while communication style was measured using Norton’s (1983) communicator style measurement. Descriptive statistic, t-test, ANOVA, Pearson’s correlation and multiple regressions were used to analyze the data. The results revealed that male staff perceived organizational climate more favorable as compared to the females. Meanwhile, the friendly, precise and attentive style was found to be the predominant communication styles among the staff. The predominant organizational climate was achievement-oriented climate whereas friendly communication style was highly applied in all group types of departments. The friendly style, dominant style, impression leaving style and attentive style were correlated significantly to organizational climate. All communication styles, selected demographic and job related factors contributed significantly and collectively to the organizational climate. The finding indicates that achievement-oriented climate is prevalent in all the three universities and implies that action must be taken in order to create more favorable climate – the affiliation-oriented climate. The affiliation-oriented climate can be shaped through more frequent application of friendly communication style that will help to decrease conflict, and this climate is essential for human relations department since warmth and friendliness with minimum conflict is inherent in such climate. Furthermore, since the male staff has more contentious and open communication styles, it is suggested that the management should take into account the different style of communication between genders and focus their effort to narrow the gap.
format	Thesis
qualification_level	Master's degree
author	-, Tengku Marini
author_facet	-, Tengku Marini
author_sort	-, Tengku Marini
title	Relationship Between Organizational Climate and Communication Styles of Administrative Staff in Three Malaysian Universities
title_short	Relationship Between Organizational Climate and Communication Styles of Administrative Staff in Three Malaysian Universities
title_full	Relationship Between Organizational Climate and Communication Styles of Administrative Staff in Three Malaysian Universities
title_fullStr	Relationship Between Organizational Climate and Communication Styles of Administrative Staff in Three Malaysian Universities
title_full_unstemmed	Relationship Between Organizational Climate and Communication Styles of Administrative Staff in Three Malaysian Universities
title_sort	relationship between organizational climate and communication styles of administrative staff in three malaysian universities
granting_institution	Universiti Putra Malaysia
granting_department	Faculty of Modern Language and Communication
publishDate	2007
url	http://psasir.upm.edu.my/id/eprint/4732/1/FBMK_2007_4%20IR.pdf
_version_	1747810265076858880

Relationship Between Organizational Climate and Communication Styles of Administrative Staff in Three Malaysian Universities

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