Development of a three-pronged model for implementation of total quality management

One of the most significant current discussions with Total Quality Management (TQM) practices is achieving success from implementing of TQM in an organization. In an evolutionary process, researchers started from identification of TQM, TQM’s main factors and their effect, different applications, and...

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Main Author:	Basmenj, Fazlollah Agamohamadi
Format:	Thesis
Language:	English
Published:	2014
Subjects:	Expert systems (Computer science) - Design and construction Total quality management
Online Access:	http://psasir.upm.edu.my/id/eprint/47953/1/FK%202014%205R.pdf
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id	my-upm-ir.47953
record_format	uketd_dc
spelling	my-upm-ir.479532017-02-21T04:13:18Z Development of a three-pronged model for implementation of total quality management 2014-04 Basmenj, Fazlollah Agamohamadi One of the most significant current discussions with Total Quality Management (TQM) practices is achieving success from implementing of TQM in an organization. In an evolutionary process, researchers started from identification of TQM, TQM’s main factors and their effect, different applications, and now it needs more focus on certain TQM factors and their role in successful implementation of TQM. TQM has addressed as a management strategy or system in the recent research. In any case, the goals, how to achieve the goals and results, are subject to review procedures. This leads researchers to identify the main elements of TQM implementation, including Critical Success Factors (CSFs) as the goals, Quality Tools (QTs) as the actions and Performance Measures (PMs) as the results. Most existing research on TQM has examined the relationships between the two elements of TQM practices, or TQM as a single structure with one of the elements. There is a lack of examination of the relationships of the three main elements. According to literature, an arrangement between goals, actions and measures should be aligned to achieve better success rate. In this study, a three-pronged model for TQM implementation has been proposed. The relationships of three elements with each other were investigated to find the best way to perform TQM by identifying the most important elements of TQM and to classify them in the related division. In this regard, seven CSFs of TQM implementation were identified from the TQM literature. The QTs of TQM implementation were classified into four main groups based on literature to make the study possible. The PMs were studied by using five generic dimensions of performance related to quality management cited in literature. The empirical data for this study was drawn from a survey. Of 243 questionnaires delivered in Kuala Lumpur and Selangor area, 100 questionnaires were returned and used for the further analysis. Using the Simple Additive Weighting method (SAW), the relationship between three main elements of TQM implementation was analyzed. It ranks the effect of quality tools application to increase the critical success factors ability and to improve the performance measures of an organization. The obtained results from this step were aggregated to determine the rate of success in TQM implementation. Three viewpoints have been considered in the aggregation, to apply the quality tools, to increase the critical success factors ability, and to improve the performance measures. The results were validated by another independent data set collected from Iranian industries (central province-Arak) and a real case study. The study was able to propose a model, suggesting the best scenarios for successful implementation of TQM based on the goal of an organization. Therefore, this study has supported the premise of Dixon theory, which holds that a strategy can be implemented more successfully through the presence of aligned goals, action, and measures. Organizations will be able to achieve their objectives, including satisfying assumed critical success factors or improving supposed performance measures. Expert systems (Computer science) - Design and construction Total quality management 2014-04 Thesis http://psasir.upm.edu.my/id/eprint/47953/ http://psasir.upm.edu.my/id/eprint/47953/1/FK%202014%205R.pdf application/pdf en public phd doctoral Universiti Putra Malaysia Expert systems (Computer science) - Design and construction Total quality management
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English
topic	Expert systems (Computer science) - Design and construction Total quality management
spellingShingle	Expert systems (Computer science) - Design and construction Total quality management Basmenj, Fazlollah Agamohamadi Development of a three-pronged model for implementation of total quality management
description	One of the most significant current discussions with Total Quality Management (TQM) practices is achieving success from implementing of TQM in an organization. In an evolutionary process, researchers started from identification of TQM, TQM’s main factors and their effect, different applications, and now it needs more focus on certain TQM factors and their role in successful implementation of TQM. TQM has addressed as a management strategy or system in the recent research. In any case, the goals, how to achieve the goals and results, are subject to review procedures. This leads researchers to identify the main elements of TQM implementation, including Critical Success Factors (CSFs) as the goals, Quality Tools (QTs) as the actions and Performance Measures (PMs) as the results. Most existing research on TQM has examined the relationships between the two elements of TQM practices, or TQM as a single structure with one of the elements. There is a lack of examination of the relationships of the three main elements. According to literature, an arrangement between goals, actions and measures should be aligned to achieve better success rate. In this study, a three-pronged model for TQM implementation has been proposed. The relationships of three elements with each other were investigated to find the best way to perform TQM by identifying the most important elements of TQM and to classify them in the related division. In this regard, seven CSFs of TQM implementation were identified from the TQM literature. The QTs of TQM implementation were classified into four main groups based on literature to make the study possible. The PMs were studied by using five generic dimensions of performance related to quality management cited in literature. The empirical data for this study was drawn from a survey. Of 243 questionnaires delivered in Kuala Lumpur and Selangor area, 100 questionnaires were returned and used for the further analysis. Using the Simple Additive Weighting method (SAW), the relationship between three main elements of TQM implementation was analyzed. It ranks the effect of quality tools application to increase the critical success factors ability and to improve the performance measures of an organization. The obtained results from this step were aggregated to determine the rate of success in TQM implementation. Three viewpoints have been considered in the aggregation, to apply the quality tools, to increase the critical success factors ability, and to improve the performance measures. The results were validated by another independent data set collected from Iranian industries (central province-Arak) and a real case study. The study was able to propose a model, suggesting the best scenarios for successful implementation of TQM based on the goal of an organization. Therefore, this study has supported the premise of Dixon theory, which holds that a strategy can be implemented more successfully through the presence of aligned goals, action, and measures. Organizations will be able to achieve their objectives, including satisfying assumed critical success factors or improving supposed performance measures.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Basmenj, Fazlollah Agamohamadi
author_facet	Basmenj, Fazlollah Agamohamadi
author_sort	Basmenj, Fazlollah Agamohamadi
title	Development of a three-pronged model for implementation of total quality management
title_short	Development of a three-pronged model for implementation of total quality management
title_full	Development of a three-pronged model for implementation of total quality management
title_fullStr	Development of a three-pronged model for implementation of total quality management
title_full_unstemmed	Development of a three-pronged model for implementation of total quality management
title_sort	development of a three-pronged model for implementation of total quality management
granting_institution	Universiti Putra Malaysia
publishDate	2014
url	http://psasir.upm.edu.my/id/eprint/47953/1/FK%202014%205R.pdf
_version_	1747811954341183488

Development of a three-pronged model for implementation of total quality management

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