Water Quality, Perception And Consumer’s Satisfaction Towards Domestic Water Filters

Water is the most crucial source for the continuity of all creatures on earth. Thus, water safety issue becomes very important. Consumer’s complaints and reports from related government departments show that consumers are not satisfied with the quality of water supplied. A large number of consumers...

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Main Author:	Mat Salleh, Roslina
Format:	Thesis
Language:	English English
Published:	2007
Subjects:	Water quality management
Online Access:	http://psasir.upm.edu.my/id/eprint/4975/1/FEM_2007_8.pdf
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id	my-upm-ir.4975
record_format	uketd_dc
spelling	my-upm-ir.49752013-05-27T07:19:30Z Water Quality, Perception And Consumer’s Satisfaction Towards Domestic Water Filters 2007 Mat Salleh, Roslina Water is the most crucial source for the continuity of all creatures on earth. Thus, water safety issue becomes very important. Consumer’s complaints and reports from related government departments show that consumers are not satisfied with the quality of water supplied. A large number of consumers decided to treat the water using domestic water treatment systems. The objectives of this study are to determine the quality of water supplied to homes and to study the level of knowledge, perception, practice and consumer’s satisfaction towards water quality and the filtering system used in their homes. A survey was carried out involving 135 respondents in Bandar Baru Bangi, Selangor Darul Ehsan. Water samples from taps, tanks and water filters were taken from 27 premises to be tested for their free chlorine content, total coliform, turbidity, conductivity, pH, ammonia nitrogen, iron, temperature and dissolved oxygen. The results showed that almost all respondents (98.52%) experienced problems with the water supplied to their homes with the perception that its quality was not satisfactory and had the impression that the water could harm their health. The majority of the respondents viz 76.1% had a low level of satisfaction towards the water supplied and 83% felt that the water filter system provided benefits to them.The results also showed that unfiltered water quality was generally better than the filtered water, but the respondent’s satisfaction was higher for filtered water compared to unfiltered water. In conclusion, the respondents satisfaction towards water was not influenced by the actual quality of the water. The result of this study suggests that some action should be taken so that consumers are aware of the real situation. Researchers can do further studies to assist government and consumers in drinking water consumption. Manufacturers and sales persons should be more responsible in marketing their products since it can affect the health of consumers. Water quality management 2007 Thesis http://psasir.upm.edu.my/id/eprint/4975/ http://psasir.upm.edu.my/id/eprint/4975/1/FEM_2007_8.pdf application/pdf en public masters Universiti Putra Malaysia Water quality management Faculty Human Ecology English
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English English
topic	Water quality management
spellingShingle	Water quality management Mat Salleh, Roslina Water Quality, Perception And Consumer’s Satisfaction Towards Domestic Water Filters
description	Water is the most crucial source for the continuity of all creatures on earth. Thus, water safety issue becomes very important. Consumer’s complaints and reports from related government departments show that consumers are not satisfied with the quality of water supplied. A large number of consumers decided to treat the water using domestic water treatment systems. The objectives of this study are to determine the quality of water supplied to homes and to study the level of knowledge, perception, practice and consumer’s satisfaction towards water quality and the filtering system used in their homes. A survey was carried out involving 135 respondents in Bandar Baru Bangi, Selangor Darul Ehsan. Water samples from taps, tanks and water filters were taken from 27 premises to be tested for their free chlorine content, total coliform, turbidity, conductivity, pH, ammonia nitrogen, iron, temperature and dissolved oxygen. The results showed that almost all respondents (98.52%) experienced problems with the water supplied to their homes with the perception that its quality was not satisfactory and had the impression that the water could harm their health. The majority of the respondents viz 76.1% had a low level of satisfaction towards the water supplied and 83% felt that the water filter system provided benefits to them.The results also showed that unfiltered water quality was generally better than the filtered water, but the respondent’s satisfaction was higher for filtered water compared to unfiltered water. In conclusion, the respondents satisfaction towards water was not influenced by the actual quality of the water. The result of this study suggests that some action should be taken so that consumers are aware of the real situation. Researchers can do further studies to assist government and consumers in drinking water consumption. Manufacturers and sales persons should be more responsible in marketing their products since it can affect the health of consumers.
format	Thesis
qualification_level	Master's degree
author	Mat Salleh, Roslina
author_facet	Mat Salleh, Roslina
author_sort	Mat Salleh, Roslina
title	Water Quality, Perception And Consumer’s Satisfaction Towards Domestic Water Filters
title_short	Water Quality, Perception And Consumer’s Satisfaction Towards Domestic Water Filters
title_full	Water Quality, Perception And Consumer’s Satisfaction Towards Domestic Water Filters
title_fullStr	Water Quality, Perception And Consumer’s Satisfaction Towards Domestic Water Filters
title_full_unstemmed	Water Quality, Perception And Consumer’s Satisfaction Towards Domestic Water Filters
title_sort	water quality, perception and consumer’s satisfaction towards domestic water filters
granting_institution	Universiti Putra Malaysia
granting_department	Faculty Human Ecology
publishDate	2007
url	http://psasir.upm.edu.my/id/eprint/4975/1/FEM_2007_8.pdf
_version_	1747810321923309568

Water Quality, Perception And Consumer’s Satisfaction Towards Domestic Water Filters

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