Human aspects of quality practices and governance on the performance of revenue collection agencies in Malaysia
Quality management initiatives are widely implemented as tools for performance improvement in many organizations including service organizations. Yet, failures are associated with their implementations whereby not all quality management initiatives give desired improvement in performance. Current kn...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/51790/1/GSM%202013%2012RR.pdf |
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