Quality System Implementation By Selected Local Vendors In The Malaysian Automotive Industry

Looking at the number of complaints on local cars by public has triggered the possibility of whether suppliers to car manufacturers could be the reason of numerous quality defects on local cars. As quality of product is also determined by the correct quality practice in an organization, the effec...

Full description

Saved in:

Bibliographic Details
Main Author:	Patpanavan @ Pathmanathan, Shamini
Format:	Thesis
Language:	English
Published:	2008
Subjects:	Automotive sensors industry - Malaysia Quality of products
Online Access:	http://psasir.upm.edu.my/id/eprint/5367/1/FK_2008_18%20IR.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-upm-ir.5367
record_format	uketd_dc
spelling	my-upm-ir.53672021-12-30T02:55:39Z Quality System Implementation By Selected Local Vendors In The Malaysian Automotive Industry 2008-04 Patpanavan @ Pathmanathan, Shamini Looking at the number of complaints on local cars by public has triggered the possibility of whether suppliers to car manufacturers could be the reason of numerous quality defects on local cars. As quality of product is also determined by the correct quality practice in an organization, the effectiveness of quality systems implementation, ISO 9000, QS 9000 or TS 16949, among local vendors becomes a factor in determining the quality of local cars. It is therefore, a need to address this issue emerges as Malaysia needs to compete aggressively in the automotive market to gain more sales, recognition and respect. The root of the quality problems has to be identified and either treated or eliminated. The study has only one objective, that is, to study the performance of vendors implementing quality systems. The research is a case study on selected local automotive vendors. Eight vendors and four car manufacturers were selected for the purpose of analysis. The study consists of both quantitative and qualitative methods. Questionnaires were sent via e-mail or hand to participants and are followed by a personal interview or via telephone conversation once the questionnaire is completed. Additional questions were asked during personal interview to gain more insight on relevant matters. The results were analyzed using the SPSS Software. The analysis showed that the performance of local cars depends on three parties; the suppliers who manufacture the car components, certification bodies who certify the suppliers and car manufacturers who assemble the cars. The main important issue in assuring quality in an organization is found not due to quality system but the management’s commitment to the quality system. Organizations that were studied on practice quality system but the quality practices were not fully implemented. Employers and employees alike do not understand the importance of quality in both work practice and produced parts. Other factors contributing to low quality production of cars includes car manufacturers’ leniency towards vendors, low technical know how and technology, attitude, lack of choice in selecting vendors and lack of testing facilities. There is slight difference in quality system implementation between companies that do not perform well and companies that perform well. This is because an organization’s performance depends on many other factors too; new part development, man power turnover and lack of technical expertise. There is difference in supplier expectations between local and foreign car manufacturers. It was also found that effective quality system implementation goes hand in hand with the quality of product produced. Automotive sensors industry - Malaysia Quality of products 2008-04 Thesis http://psasir.upm.edu.my/id/eprint/5367/ http://psasir.upm.edu.my/id/eprint/5367/1/FK_2008_18%20IR.pdf text en public masters Universiti Putra Malaysia Automotive sensors industry - Malaysia Quality of products Faculty of Engineering Ismail, Md. Yusof
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English
advisor	Ismail, Md. Yusof
topic	Automotive sensors industry - Malaysia Quality of products
spellingShingle	Automotive sensors industry - Malaysia Quality of products Patpanavan @ Pathmanathan, Shamini Quality System Implementation By Selected Local Vendors In The Malaysian Automotive Industry
description	Looking at the number of complaints on local cars by public has triggered the possibility of whether suppliers to car manufacturers could be the reason of numerous quality defects on local cars. As quality of product is also determined by the correct quality practice in an organization, the effectiveness of quality systems implementation, ISO 9000, QS 9000 or TS 16949, among local vendors becomes a factor in determining the quality of local cars. It is therefore, a need to address this issue emerges as Malaysia needs to compete aggressively in the automotive market to gain more sales, recognition and respect. The root of the quality problems has to be identified and either treated or eliminated. The study has only one objective, that is, to study the performance of vendors implementing quality systems. The research is a case study on selected local automotive vendors. Eight vendors and four car manufacturers were selected for the purpose of analysis. The study consists of both quantitative and qualitative methods. Questionnaires were sent via e-mail or hand to participants and are followed by a personal interview or via telephone conversation once the questionnaire is completed. Additional questions were asked during personal interview to gain more insight on relevant matters. The results were analyzed using the SPSS Software. The analysis showed that the performance of local cars depends on three parties; the suppliers who manufacture the car components, certification bodies who certify the suppliers and car manufacturers who assemble the cars. The main important issue in assuring quality in an organization is found not due to quality system but the management’s commitment to the quality system. Organizations that were studied on practice quality system but the quality practices were not fully implemented. Employers and employees alike do not understand the importance of quality in both work practice and produced parts. Other factors contributing to low quality production of cars includes car manufacturers’ leniency towards vendors, low technical know how and technology, attitude, lack of choice in selecting vendors and lack of testing facilities. There is slight difference in quality system implementation between companies that do not perform well and companies that perform well. This is because an organization’s performance depends on many other factors too; new part development, man power turnover and lack of technical expertise. There is difference in supplier expectations between local and foreign car manufacturers. It was also found that effective quality system implementation goes hand in hand with the quality of product produced.
format	Thesis
qualification_level	Master's degree
author	Patpanavan @ Pathmanathan, Shamini
author_facet	Patpanavan @ Pathmanathan, Shamini
author_sort	Patpanavan @ Pathmanathan, Shamini
title	Quality System Implementation By Selected Local Vendors In The Malaysian Automotive Industry
title_short	Quality System Implementation By Selected Local Vendors In The Malaysian Automotive Industry
title_full	Quality System Implementation By Selected Local Vendors In The Malaysian Automotive Industry
title_fullStr	Quality System Implementation By Selected Local Vendors In The Malaysian Automotive Industry
title_full_unstemmed	Quality System Implementation By Selected Local Vendors In The Malaysian Automotive Industry
title_sort	quality system implementation by selected local vendors in the malaysian automotive industry
granting_institution	Universiti Putra Malaysia
granting_department	Faculty of Engineering
publishDate	2008
url	http://psasir.upm.edu.my/id/eprint/5367/1/FK_2008_18%20IR.pdf
_version_	1747810409901981696

Quality System Implementation By Selected Local Vendors In The Malaysian Automotive Industry

Similar Items