Impact Of Servicescape Failures And Associated Recovery Strategies On Customer Behavior In The Food Service Industry
Servicescape has become an increasingly important element in the delivery of customers’ expectation and delight in services industry. However, servicescape failure can result in customer dissatisfaction. The subsequent interaction with a service employee has a great deal of influence on customer ult...
Saved in:
| 主要作者: | |
|---|---|
| 格式: | Thesis |
| 语言: | English English |
| 出版: |
2009
|
| 主题: | |
| 在线阅读: | http://psasir.upm.edu.my/id/eprint/5668/1/A_FSTM_2009_21.pdf |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|