Critical Success Factors for the Implementation of Enterprise Resource Planning Systems in Malaysia

Enterprise resource planning (ERP) systems as the last version of Manufacturing Resource Planning (MRP II) can be considered as the most important development in the corporate use of information technology and is beginning to be the backbone of organizations. The difficulties and high failure rate i...

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Main Author:	Jafari, Seyed Mohammadbagher
Format:	Thesis
Language:	English English
Published:	2006
Subjects:	Planning
Online Access:	http://psasir.upm.edu.my/id/eprint/602/1/1600437.pdf
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id	my-upm-ir.602
record_format	uketd_dc
spelling	my-upm-ir.6022013-05-27T06:49:36Z Critical Success Factors for the Implementation of Enterprise Resource Planning Systems in Malaysia 2006-10 Jafari, Seyed Mohammadbagher Enterprise resource planning (ERP) systems as the last version of Manufacturing Resource Planning (MRP II) can be considered as the most important development in the corporate use of information technology and is beginning to be the backbone of organizations. The difficulties and high failure rate in implementing ERP systems have been widely cited in the literature. Factors affecting ERP implementation are complex and abundant. Numerous authors have identified a variety of factors that can be considered to be critical to the success of an ERP implementation. The objective of this research is to identify and evaluate the critical factors that affect ERP systems implementation success in Malaysia. The importance of these factors and the measures of a successful ERP system implementation have been investigated. These critical success factors (CSFs) were derived through a process that involved identification and synthesis of those critical requirements for implementation that have been recommended by practitioners and academicians through an extensive review of the literature. Through this comprehensive review, ten factors were found to be critical to ERP implementation success: top management support, clear goals and objectives, communication, effective project management, business process reengineering, data accuracy and integrity, suitability of software and hardware, vendor support, education and training, and user involvement. By using questionnaire survey method, these factors were investigated in Malaysian companies in order to know their importance. A questionnaire including these criteria was formed to secure data from companies. To measure the importance of various critical factors, a five-point Likert scale was used in the questionnaire. Statistically the importance of the identified CSFs has been determined between Malaysian firms. “Top management support” and “Clear goals and objectives” have been shown to be the extremely important factors for ERP implementation in Malaysia. Case study review was conducted as a supplementary work to enhance the results of the survey. Data analysis showed that CSF is vital to ERP implementation and more awareness of CSFs leads to a more satisfied and successful ERP implementation. Moreover, the data analysis confirmed that more awareness of CSFs leads to more outcomes of ERP systems. This study proves the significance of CSFs in ERP implementation. The practical implications of this study are useful information about ERP systems situation in Malaysia. Recommendations from this study are useful for ERP vendors, consultants and Malaysian companies that are implementing ERP or expecting to implement it to make certain their success. Planning 2006-10 Thesis http://psasir.upm.edu.my/id/eprint/602/ http://psasir.upm.edu.my/id/eprint/602/1/1600437.pdf application/pdf en public masters Universiti Putra Malaysia Planning Faculty of Engineering English
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English English
topic	Planning
spellingShingle	Planning Jafari, Seyed Mohammadbagher Critical Success Factors for the Implementation of Enterprise Resource Planning Systems in Malaysia
description	Enterprise resource planning (ERP) systems as the last version of Manufacturing Resource Planning (MRP II) can be considered as the most important development in the corporate use of information technology and is beginning to be the backbone of organizations. The difficulties and high failure rate in implementing ERP systems have been widely cited in the literature. Factors affecting ERP implementation are complex and abundant. Numerous authors have identified a variety of factors that can be considered to be critical to the success of an ERP implementation. The objective of this research is to identify and evaluate the critical factors that affect ERP systems implementation success in Malaysia. The importance of these factors and the measures of a successful ERP system implementation have been investigated. These critical success factors (CSFs) were derived through a process that involved identification and synthesis of those critical requirements for implementation that have been recommended by practitioners and academicians through an extensive review of the literature. Through this comprehensive review, ten factors were found to be critical to ERP implementation success: top management support, clear goals and objectives, communication, effective project management, business process reengineering, data accuracy and integrity, suitability of software and hardware, vendor support, education and training, and user involvement. By using questionnaire survey method, these factors were investigated in Malaysian companies in order to know their importance. A questionnaire including these criteria was formed to secure data from companies. To measure the importance of various critical factors, a five-point Likert scale was used in the questionnaire. Statistically the importance of the identified CSFs has been determined between Malaysian firms. “Top management support” and “Clear goals and objectives” have been shown to be the extremely important factors for ERP implementation in Malaysia. Case study review was conducted as a supplementary work to enhance the results of the survey. Data analysis showed that CSF is vital to ERP implementation and more awareness of CSFs leads to a more satisfied and successful ERP implementation. Moreover, the data analysis confirmed that more awareness of CSFs leads to more outcomes of ERP systems. This study proves the significance of CSFs in ERP implementation. The practical implications of this study are useful information about ERP systems situation in Malaysia. Recommendations from this study are useful for ERP vendors, consultants and Malaysian companies that are implementing ERP or expecting to implement it to make certain their success.
format	Thesis
qualification_level	Master's degree
author	Jafari, Seyed Mohammadbagher
author_facet	Jafari, Seyed Mohammadbagher
author_sort	Jafari, Seyed Mohammadbagher
title	Critical Success Factors for the Implementation of Enterprise Resource Planning Systems in Malaysia
title_short	Critical Success Factors for the Implementation of Enterprise Resource Planning Systems in Malaysia
title_full	Critical Success Factors for the Implementation of Enterprise Resource Planning Systems in Malaysia
title_fullStr	Critical Success Factors for the Implementation of Enterprise Resource Planning Systems in Malaysia
title_full_unstemmed	Critical Success Factors for the Implementation of Enterprise Resource Planning Systems in Malaysia
title_sort	critical success factors for the implementation of enterprise resource planning systems in malaysia
granting_institution	Universiti Putra Malaysia
granting_department	Faculty of Engineering
publishDate	2006
url	http://psasir.upm.edu.my/id/eprint/602/1/1600437.pdf
_version_	1747810258199248896

Critical Success Factors for the Implementation of Enterprise Resource Planning Systems in Malaysia

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