The Relationship Between Psychosocial Factors and Quality of Working Life Among Information Systems Personnel
Increasing demand against the limited supply has forced the IS personnel to be responsible for multitasking with a higher workload. This trend appears to exert pressure and leads to dehumanised work environment which has substantial impact on their QWL. Lack of attention from management on issue...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English English |
| Published: |
2004
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/6397/1/FPP_2004_16.pdf |
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| Summary: | Increasing demand against the limited supply has forced the IS personnel
to be responsible for multitasking with a higher workload. This trend
appears to exert pressure and leads to dehumanised work environment
which has substantial impact on their QWL. Lack of attention from
management on issues related to psychosocial factors is one of the
reasons. Thus, in light of humanising workplace, this research was initiated
to investigate the relationship between psychosocial factors and QWL
among the fastest growing workforce which will be responsible to transform
Malaysia into a developed nation. A total of 453 valid responses were used
from a sample of 600 questionnaires sent to randomly selected IS
personnel employed in MSC organisations. The 76% of return rate was due
to multiple approaches practised in collecting the survey questionnaires.
The data collected were first explored using Exploratory Data Analysis
(EDA) and reliability test prior to employing descriptive and inferential
statistics using the SPSS.This study found that most of the IS personnel employed in MSC
organisations experience moderate to high level of QWL. Organisational
support, job dimension, job control and job demand show significant
positive relationship with QWL. The components of organisational
characteristics (co-worker support) and job characteristics (autonomy, task
identity, task significance, psychological demand, emotional demand and
skill discretion) are the major contributors of QWL. All the selected
psychosocial factors, namely, job dimension, job control, organisational
support, and job demand, are the major contributors of QWL. However,
growth need strength (GNS) was not the major contributors. The selected
psychosocial variables explained 49.3% of variance in QWL. The selected
socio-demographic variables; personal profile (gender, age, educational
level and monthly income); professional profile (total work experience,
occupational category and work practices); and organisational profile (year
of operations and nationality of the workforce) show significant difference in
the mean of QWL. A highly demanding job with substantial control and
support creates an active working condition that provides a continuous
learning environment for continuous improvement. Hence, the IS personnel
experience better QWL. This study recommends that the relevant
authorities take precautionary action to maintain a higher level of QWL
among IS personnel. Future research should include wider scope of
psychosocial variables across various industries before providing additional
input for strategic human resource planning for IS personnel in the country. |
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