The Motives for ISO 9000 Certification in the Malaysian Manufacturing Companies

This study was come to identify the real motives behind ISO 9000 Certification. Towards this goal, a survey of 300 ISO 9000 certified companies was carried out for the Malaysian Manufacturing Companies and to study the motives for ISO 9000 Certification. The survey also to determine the relation...

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Main Author:	A. Gader, Abdalsalam Mohamed
Format:	Thesis
Language:	English
Published:	2004
Subjects:	ISO 9000
Online Access:	http://psasir.upm.edu.my/id/eprint/67/1/1000548972_fk2004_2.pdf
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id	my-upm-ir.67
record_format	uketd_dc
spelling	my-upm-ir.672015-08-06T02:27:04Z The Motives for ISO 9000 Certification in the Malaysian Manufacturing Companies 2004-02 A. Gader, Abdalsalam Mohamed This study was come to identify the real motives behind ISO 9000 Certification. Towards this goal, a survey of 300 ISO 9000 certified companies was carried out for the Malaysian Manufacturing Companies and to study the motives for ISO 9000 Certification. The survey also to determine the relationship between the motives and the improvement of seven basic Quality Management Practices such as leadership, information and analysis, strategic planning, human resource management of process quality, quality results and customer satisfaction. The survey was also design to determine the overall benefits gained from certification and the barriers faced during ISO 9000 Certification. The study revealed that other factors also can influence the performance of ISO 9000 Certification such as the period of time after the company has been certified and size 3 of company. Factor analysis was applied to identify the main factors in certification motives, benefits, barriers, and QM Practices, and their in-between relationship. The results indicate that companies which seek certification due to external pressure seem to gain fewer benefits from ISO 9000 Certification. While companies that seek certification for internal needs gain higher benefits through improvement of their human element and internal efficiency. The results also indicate that early certified companies have experienced greater benefits from ISO 9000 Certification than recently certified companies. There is no evidence that larger companies gain more benefits from ISO 9000 Certification than smaller ones. ISO 9000 2004-02 Thesis http://psasir.upm.edu.my/id/eprint/67/ http://psasir.upm.edu.my/id/eprint/67/1/1000548972_fk2004_2.pdf application/pdf en public masters Universiti Putra Malaysia ISO 9000 Faculty of Engineering
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English
topic	ISO 9000
spellingShingle	ISO 9000 A. Gader, Abdalsalam Mohamed The Motives for ISO 9000 Certification in the Malaysian Manufacturing Companies
description	This study was come to identify the real motives behind ISO 9000 Certification. Towards this goal, a survey of 300 ISO 9000 certified companies was carried out for the Malaysian Manufacturing Companies and to study the motives for ISO 9000 Certification. The survey also to determine the relationship between the motives and the improvement of seven basic Quality Management Practices such as leadership, information and analysis, strategic planning, human resource management of process quality, quality results and customer satisfaction. The survey was also design to determine the overall benefits gained from certification and the barriers faced during ISO 9000 Certification. The study revealed that other factors also can influence the performance of ISO 9000 Certification such as the period of time after the company has been certified and size 3 of company. Factor analysis was applied to identify the main factors in certification motives, benefits, barriers, and QM Practices, and their in-between relationship. The results indicate that companies which seek certification due to external pressure seem to gain fewer benefits from ISO 9000 Certification. While companies that seek certification for internal needs gain higher benefits through improvement of their human element and internal efficiency. The results also indicate that early certified companies have experienced greater benefits from ISO 9000 Certification than recently certified companies. There is no evidence that larger companies gain more benefits from ISO 9000 Certification than smaller ones.
format	Thesis
qualification_level	Master's degree
author	A. Gader, Abdalsalam Mohamed
author_facet	A. Gader, Abdalsalam Mohamed
author_sort	A. Gader, Abdalsalam Mohamed
title	The Motives for ISO 9000 Certification in the Malaysian Manufacturing Companies
title_short	The Motives for ISO 9000 Certification in the Malaysian Manufacturing Companies
title_full	The Motives for ISO 9000 Certification in the Malaysian Manufacturing Companies
title_fullStr	The Motives for ISO 9000 Certification in the Malaysian Manufacturing Companies
title_full_unstemmed	The Motives for ISO 9000 Certification in the Malaysian Manufacturing Companies
title_sort	motives for iso 9000 certification in the malaysian manufacturing companies
granting_institution	Universiti Putra Malaysia
granting_department	Faculty of Engineering
publishDate	2004
url	http://psasir.upm.edu.my/id/eprint/67/1/1000548972_fk2004_2.pdf
_version_	1747810159719088128

The Motives for ISO 9000 Certification in the Malaysian Manufacturing Companies

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