Global virtual teams performance measuring model for global software development projects
Global virtual teams (GVTs) comprise team members who are geographically dispersed, culturally varied and mainly depend on information and communication technology (ICT) for communication. Despite the advancement of technology, achieving the efficient performance of GVTs remains a challenge. The...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/68755/1/FSKTM%202018%2012%20-%20IR.pdf |
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| Summary: | Global virtual teams (GVTs) comprise team members who are geographically
dispersed, culturally varied and mainly depend on information and communication
technology (ICT) for communication. Despite the advancement of technology,
achieving the efficient performance of GVTs remains a challenge. The reviewed
literature has highlighted the importance of training and development, organizational
commitment and motivation in enhancing the performance of these teams. However,
previous studies have shown that the measurement of GVT performance is lacking in
terms of online training and development, organizational commitment, and
motivation. Therefore, this study aims to identify the main challenges encountered by
GVTs in global software development (GSD) projects; examine the relationship
among online training and development, organizational commitment, motivation, and
performance of GVTs in GSD projects; and propose a model.
A literature review was conducted, and the conceptual model was delivered to achieve
the research objectives. Subsequently, a confirmation study that included an expert
review, pilot study and survey were conducted among 103 respondents. Then, the
performance measurement model (PMM) for GVTs in GSD projects was proposed
based on the result of the confirmation study. Finally, a prototype was developed based
on the proposed model. This prototype was validated through a survey conducted
among developers and project managers. The proposed PMM includes four major
components, namely, performance measurement processes, mapping strategy for
performance evaluation, measurements and performance analysis. Finally, the PMM
was verified by experts.
The result of the confirmation study showed the validity and reliability of the proposed
model. The validity of the prototype was confirmed by project managers in IT
companies. The result of the expert review confirmed that the PMM can assist project
managers in measuring the performance of GVTs in GSD Projects. |
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