Total quality management practices among halal certified food SMEs in selected states of Malaysia
Considering the incidences of Shariah compliance of halal food products sold in the market, this study examines does TQM practices can influence food product with halal certification and what is the impact of food product with halal certification towards the performance of SMEs food manufactur...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/68763/1/FP%202018%2035%20IR.pdf |
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| Summary: | Considering the incidences of Shariah compliance of halal food products sold
in the market, this study examines does TQM practices can influence food
product with halal certification and what is the impact of food product with
halal certification towards the performance of SMEs food manufacturers.
Specifically, the study examines the relationship between strategic planning,
information management, top management, process management, human
resource and customer focus as variables that can influence trust and safety
attributes of food product with halal certification. This research also
investigates the impact of trust and safety towards the organizational
performance of SMEs food manufacturer. Drawing upon the integration
between TQM practices and product quality as well as the impact of food
safety system and organizational performance, a conceptual framework in
this study is developed. A quantitative approach is employed to achieve the
objective of the study. Data were collected from 200 SMEs food
manufacturers via survey questionnaire developed from related literature and
discussion held with practitioners. The data collected were then analysed
using structural equation modelling via WarpPLS 4.0. The findings of this
study indicated that strategic planning had significant positive relationship
with trust and safety. Information management also found had significant
positive relationship with trust and safety. Findings also demonstrated that
there is a significant positive relationship between top management and trust
as well as safety. Moreover, findings indicated that process management
only had positive significant relationship with trust. In addition, findings also
shown that human resource only had positive significant relationship with
safety. As for the impact of trust and safety towards performance of the
certified halal SMEs food manufacturers, this study found that trust and safety have a significant impact on organizational performance. Examining
the elements that can be used by food manufacturers in Malaysia, findings of
this study explains how the halal food production process can be improved.
The conceptual framework also serves as a foundation to improve the
performance of food manufacturers. |
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