Conflict Management Styles Among Public Sector Managers in Malaysia.

This study examined the competence-based approach to conflict management from the Malaysian perspective especially on the effectiveness and appropriateness of the conflict management styles as perceived by dyads of superiors-subordinates. In the process, this study set out to determine the confl...

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Main Author:	Suppiah, Waitchalla Rrv
Format:	Thesis
Language:	English English
Published:	2007
Subjects:	Conflict management Public administration - Moral and ethical aspects - Malaysia
Online Access:	http://psasir.upm.edu.my/id/eprint/6883/1/GSM_2007_2.pdf
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id	my-upm-ir.6883
record_format	uketd_dc
spelling	my-upm-ir.68832023-11-14T07:12:42Z Conflict Management Styles Among Public Sector Managers in Malaysia. 2007-02 Suppiah, Waitchalla Rrv This study examined the competence-based approach to conflict management from the Malaysian perspective especially on the effectiveness and appropriateness of the conflict management styles as perceived by dyads of superiors-subordinates. In the process, this study set out to determine the conflict management styles used by Administrative and Diplomatic Services (ADS) officers in handling interpersonal conflicts with their subordinates. In addition, it looked at the moderating effects of individual attribute, professional profile and management styles on the effectiveness and appropriateness of the conflict management styles used as reported by the superiors and subordinates. Self-administered questionnaires were used to gather data. The sample consisted of 383 dyads of superiors-subordinates selected randomly from the 28 Ministries/Department. The quantitative data were analysed using various statistical and exploratory data analysis methods, descriptive tests, ANOVAs, Chi-square test of independence, and MANOVA.The findings indicated that ADS officers used integrating, compromising and dominating styles to handle interpersonal conflicts with their subordinates. The least used style was the obliging style. The 9,9 management style was the most frequently used style followed by 1,9 management style. The least used style was the 1 ,I management style. Both the superiors and subordinates rated the integrating style as the most effective, most relationally appropriate and most situationally appropriate style. The obliging style was rated as the least effective and least situationally appropriate style by both the superiors and subordinates while the dominating style was reported as the least relationally appropriate. The findings revealed that the subordinates were relatively satisfied with the level of supervision. However, there were no significant findings on the moderating effects of individual attribute, professional profile and management styles on the effectiveness and appropriateness of the conflict management styles used as reported by superiors and subordinates. Further research was recommended, in particular on the competence-based approach to conflict management involving a social setting within an Eastern environment. Conflict management Public administration - Moral and ethical aspects - Malaysia 2007-02 Thesis http://psasir.upm.edu.my/id/eprint/6883/ http://psasir.upm.edu.my/id/eprint/6883/1/GSM_2007_2.pdf text en public doctoral Universiti Putra Malaysia Conflict management Public administration - Moral and ethical aspects - Malaysia Graduate School of Management Che Rose, Raduan English
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English English
advisor	Che Rose, Raduan
topic	Conflict management Public administration - Moral and ethical aspects - Malaysia
spellingShingle	Conflict management Public administration - Moral and ethical aspects - Malaysia Suppiah, Waitchalla Rrv Conflict Management Styles Among Public Sector Managers in Malaysia.
description	This study examined the competence-based approach to conflict management from the Malaysian perspective especially on the effectiveness and appropriateness of the conflict management styles as perceived by dyads of superiors-subordinates. In the process, this study set out to determine the conflict management styles used by Administrative and Diplomatic Services (ADS) officers in handling interpersonal conflicts with their subordinates. In addition, it looked at the moderating effects of individual attribute, professional profile and management styles on the effectiveness and appropriateness of the conflict management styles used as reported by the superiors and subordinates. Self-administered questionnaires were used to gather data. The sample consisted of 383 dyads of superiors-subordinates selected randomly from the 28 Ministries/Department. The quantitative data were analysed using various statistical and exploratory data analysis methods, descriptive tests, ANOVAs, Chi-square test of independence, and MANOVA.The findings indicated that ADS officers used integrating, compromising and dominating styles to handle interpersonal conflicts with their subordinates. The least used style was the obliging style. The 9,9 management style was the most frequently used style followed by 1,9 management style. The least used style was the 1 ,I management style. Both the superiors and subordinates rated the integrating style as the most effective, most relationally appropriate and most situationally appropriate style. The obliging style was rated as the least effective and least situationally appropriate style by both the superiors and subordinates while the dominating style was reported as the least relationally appropriate. The findings revealed that the subordinates were relatively satisfied with the level of supervision. However, there were no significant findings on the moderating effects of individual attribute, professional profile and management styles on the effectiveness and appropriateness of the conflict management styles used as reported by superiors and subordinates. Further research was recommended, in particular on the competence-based approach to conflict management involving a social setting within an Eastern environment.
format	Thesis
qualification_level	Doctorate
author	Suppiah, Waitchalla Rrv
author_facet	Suppiah, Waitchalla Rrv
author_sort	Suppiah, Waitchalla Rrv
title	Conflict Management Styles Among Public Sector Managers in Malaysia.
title_short	Conflict Management Styles Among Public Sector Managers in Malaysia.
title_full	Conflict Management Styles Among Public Sector Managers in Malaysia.
title_fullStr	Conflict Management Styles Among Public Sector Managers in Malaysia.
title_full_unstemmed	Conflict Management Styles Among Public Sector Managers in Malaysia.
title_sort	conflict management styles among public sector managers in malaysia.
granting_institution	Universiti Putra Malaysia
granting_department	Graduate School of Management
publishDate	2007
url	http://psasir.upm.edu.my/id/eprint/6883/1/GSM_2007_2.pdf
_version_	1794018690300116992

Conflict Management Styles Among Public Sector Managers in Malaysia.

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