The Effect of Organizational Learning on Organizational Commitment, Job Satisfaction and Work Performance
Currently, it is widely believed that organizational learning is the best approach to improve organizational work outcomes such as employees work performance, job satisfaction, organizational commitment etc. Organizational learning is no longer exclusive to the private sector and it is increasing...
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my-upm-ir.69092023-11-14T09:02:27Z The Effect of Organizational Learning on Organizational Commitment, Job Satisfaction and Work Performance 2007-11 Ong, Gua Pak Currently, it is widely believed that organizational learning is the best approach to improve organizational work outcomes such as employees work performance, job satisfaction, organizational commitment etc. Organizational learning is no longer exclusive to the private sector and it is increasingly emerging as an important strategy in the public service sector. The purpose of this study is to examine the effect of organizational learning, organizational commitment and job satisfaction on work performance among the public service managers. In addition, this study seeks to determine the role of organizational commitment and job satisfaction as mediator on the relationship between organizational learning and public service managers' work performance. The population of the study is around 4579 Administrative and Diplomatic (ADS) officers working in 28 ministries located in the Federal Territory of Kuala Lumpur and Putrajaya. The collection of primary data was through the distribution of personally administered questionnaires to the respondents who were chosen by systematic sampling procedure. A total of 435 (87%) answered questionnaires were returned and used in the final analysis. Instruments used in this study are organizational learning (Gomez et a/., 2001), organizational commitment (Porter et a/., 1974), job satisfaction - - - 4 --..-,-=,--...-*--. ..*.-I. r-ui - r---------c----- - - ----- " - .- (Hackman and Oldham, 1975) and work performance (Suliman, 2001). Exploratory Data Analysis (EDA) was conducted on the data and the results met the basic assumptions of normality and linearity. Cronbanch Alpha and Confirmatory Factor Analysis (CFA) were used to test the reliability and validity of the instruments respectively and they indicated acceptable results. The Pearson correlation, regression and path analysis were employed to obtain the answers for the research questions to achieve the objectives of the study. The findings indicate that the level of organizational learning, organizational -.,. , . . commitment, job satisfaction and work performance are rather high among the ADS officers. Organizational learning is positively related to organizational commitment, job satisfaction, and work performance among the public service managers. Organizational commitment and job satisfaction are also positively related with work performance and these variables partially mediate the relationship between organizational learning and work performance. Organizational learning is equally important in explaining organizational commitment, job satisfaction and work performance. At the same time, organizational learning, job satisfaction and organizational commitment are also equally important in explaining work performance among the public service managers. In conclusion, this study contributes and enriches present knowledge in this field and it can be argued that western theories can be valid in non-western setting. The implications of the findings of this study are that top management in ministries need to pay serious attention and effort to create a conducive environment that will encourage learning among the employees. This will improve work outcomes and consequently improve the government delivery system. Organizational learning. Organizational commitment. Job satisfaction. 2007-11 Thesis http://psasir.upm.edu.my/id/eprint/6909/ http://psasir.upm.edu.my/id/eprint/6909/1/GSM_2007_11.pdf text en public doctoral Universiti Putra Malaysia Organizational learning. Organizational commitment. Job satisfaction. Graduate School of Management Che Rose, Raduan English |
| institution |
Universiti Putra Malaysia |
| collection |
PSAS Institutional Repository |
| language |
English English |
| advisor |
Che Rose, Raduan |
| topic |
Organizational learning. Organizational commitment. Job satisfaction. |
| spellingShingle |
Organizational learning. Organizational commitment. Job satisfaction. Ong, Gua Pak The Effect of Organizational Learning on Organizational Commitment, Job Satisfaction and Work Performance |
| description |
Currently, it is widely believed that organizational learning is the best
approach to improve organizational work outcomes such as employees work
performance, job satisfaction, organizational commitment etc. Organizational
learning is no longer exclusive to the private sector and it is increasingly
emerging as an important strategy in the public service sector.
The purpose of this study is to examine the effect of organizational learning,
organizational commitment and job satisfaction on work performance among
the public service managers. In addition, this study seeks to determine the
role of organizational commitment and job satisfaction as mediator on the
relationship between organizational learning and public service managers'
work performance. The population of the study is around 4579 Administrative and Diplomatic
(ADS) officers working in 28 ministries located in the Federal Territory of
Kuala Lumpur and Putrajaya. The collection of primary data was through the
distribution of personally administered questionnaires to the respondents
who were chosen by systematic sampling procedure. A total of 435 (87%)
answered questionnaires were returned and used in the final analysis.
Instruments used in this study are organizational learning (Gomez et a/.,
2001), organizational commitment (Porter et a/., 1974), job satisfaction
- - - 4 --..-,-=,--...-*--. ..*.-I. r-ui - r---------c----- - - ----- " - .-
(Hackman and Oldham, 1975) and work performance (Suliman, 2001).
Exploratory Data Analysis (EDA) was conducted on the data and the results
met the basic assumptions of normality and linearity. Cronbanch Alpha and
Confirmatory Factor Analysis (CFA) were used to test the reliability and
validity of the instruments respectively and they indicated acceptable results.
The Pearson correlation, regression and path analysis were employed to
obtain the answers for the research questions to achieve the objectives of
the study.
The findings indicate that the level of organizational learning, organizational
-.,. , . .
commitment, job satisfaction and work performance are rather high among
the ADS officers. Organizational learning is positively related to
organizational commitment, job satisfaction, and work performance among
the public service managers. Organizational commitment and job satisfaction are also positively related with work performance and these variables
partially mediate the relationship between organizational learning and work
performance. Organizational learning is equally important in explaining
organizational commitment, job satisfaction and work performance. At the
same time, organizational learning, job satisfaction and organizational
commitment are also equally important in explaining work performance
among the public service managers. In conclusion, this study contributes and
enriches present knowledge in this field and it can be argued that western
theories can be valid in non-western setting.
The implications of the findings of this study are that top management in
ministries need to pay serious attention and effort to create a conducive
environment that will encourage learning among the employees. This will
improve work outcomes and consequently improve the government delivery
system. |
| format |
Thesis |
| qualification_level |
Doctorate |
| author |
Ong, Gua Pak |
| author_facet |
Ong, Gua Pak |
| author_sort |
Ong, Gua Pak |
| title |
The Effect of Organizational Learning on Organizational Commitment, Job Satisfaction and Work Performance |
| title_short |
The Effect of Organizational Learning on Organizational Commitment, Job Satisfaction and Work Performance |
| title_full |
The Effect of Organizational Learning on Organizational Commitment, Job Satisfaction and Work Performance |
| title_fullStr |
The Effect of Organizational Learning on Organizational Commitment, Job Satisfaction and Work Performance |
| title_full_unstemmed |
The Effect of Organizational Learning on Organizational Commitment, Job Satisfaction and Work Performance |
| title_sort |
effect of organizational learning on organizational commitment, job satisfaction and work performance |
| granting_institution |
Universiti Putra Malaysia |
| granting_department |
Graduate School of Management |
| publishDate |
2007 |
| url |
http://psasir.upm.edu.my/id/eprint/6909/1/GSM_2007_11.pdf |
| _version_ |
1794018692491640832 |