A. Rahman, M. K. (2016). Consumer complaint behaviour, satisfaction with complaint handling, mobile phone dependency and relationship quality in mobile phone service industry.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)A. Rahman, Mohd. Khirzanbadzli. Consumer Complaint Behaviour, Satisfaction with Complaint Handling, Mobile Phone Dependency and Relationship Quality in Mobile Phone Service Industry. 2016.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)A. Rahman, Mohd. Khirzanbadzli. Consumer Complaint Behaviour, Satisfaction with Complaint Handling, Mobile Phone Dependency and Relationship Quality in Mobile Phone Service Industry. 2016.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.