Impact of abusive supervision, perceived injustice and cultural values on counterproductive work behaviours of nurses in public healthcare in Malaysia
Counterproductive Work Behaviours has captured the attention of organizational researchers due to its pervasiveness in the workplace. Previous research has indicated that patient satisfaction is one of the priorities in any healthcare organization. Hence, it is of great importance to mitigate cou...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2016
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/69649/1/GSM%202016%2028%20IR.pdf |
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| Summary: | Counterproductive Work Behaviours has captured the attention of organizational
researchers due to its pervasiveness in the workplace. Previous research has
indicated that patient satisfaction is one of the priorities in any healthcare
organization. Hence, it is of great importance to mitigate counterproductive work
behaviours among nurses in order to assist patrons in achieving anticipated outcomes
and satisfaction. Yet, there is a gap in literature whereby the contingencies affecting
nurses’ perception of injustice and decision in engaging CWB subjected to abusive
supervision have not been explored extensively. This study fills the gap by
examining the relationship between abusive supervision, nurses’ perception of
injustice, individual differences (collectivism value orientation, power distance
orientation and locus of control) and CWB using a sample of 337 nurses in six public
hospitals in Klang Valley, Malaysia. Data was collected through questionnaire
survey using drop and pick method. Descriptive and inferential statistical analyses
were conducted to respond to the four research questions and research objectives of
the study. Furthermore, a total of seven hypotheses were tested in this study using
partial least square structural equation modeling (PLS-SEM).
Results of the analyses indicate that there is a significant relationship between (i)
abusive supervision and nurses’ perception of injustice, (ii) abusive supervision and
counterproductive work behaviours, and (iii) nurses’ perception of injustice and
counterproductive work behaviours. Moreover, nurses’ perception of injustice is
found to mediate the relationship between abusive supervision and
counterproductive work behaviours. Furthermore, support is also found for the
moderating effect of power distance orientation and locus of control on the
relationship between abusive supervision and nurses’ perception of injustice, and nurses’ perception of injustice and counterproductive work behaviours respectively.
However, the moderating effect of collectivism value orientation is found to be
insignificant.
The findings of this study provide a theoretical basis and empirical evidences of
individual differences (power distance orientation and locus of control) in mitigating
counterproductive work behaviours among nurses. In terms of practise, the findings
can assist nurse manager and hospital management in nurses’ selection and
providing suitable training programs for the nurses. This research applied a crosssectional
study design and self-report measures but still presented significant
implications for existing and future theoretical models of abusive supervision and
counterproductive work behaviours. |
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