Ramli, S. (2017). Influence of employee capability and relational process on service quality and customer outcomes in customer relationship management.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Ramli, Suriana. Influence of Employee Capability and Relational Process on Service Quality and Customer Outcomes in Customer Relationship Management. 2017.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Ramli, Suriana. Influence of Employee Capability and Relational Process on Service Quality and Customer Outcomes in Customer Relationship Management. 2017.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.