Price, performance and expectations as determinants of customer satisfaction in a low price-high quality hotel
In this study, the model describes the impact of price, performance and expectations on satisfaction, is tested. The results suggest that pre-price and pre-performance expectations do not play important roles in determining customer satisfaction in a low price/high quality hotel industries. Post-pri...
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| 主要作者: | |
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| 格式: | Thesis |
| 語言: | English English |
| 出版: |
1999
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| 主題: | |
| 在線閱讀: | http://psasir.upm.edu.my/id/eprint/77864/1/t%20GSM%201999%202%20%281900118346%29.pdf |
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