Petchi, C. S. (2003). Customer and Employee Service Quality Management in the Airline Industry.
Chicago Style (17th ed.) CitationPetchi, Cessie Sylvia. Customer and Employee Service Quality Management in the Airline Industry. 2003.
MLA引文Petchi, Cessie Sylvia. Customer and Employee Service Quality Management in the Airline Industry. 2003.
警告：这些引文格式不一定是100％准确.