Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia

The distribution sector of the oil industry in Malaysia, encompassing a sample of nine distribution worksites, was studied to investigate what the Critical Success Factors (CSFs) in the implementation of quality systems to ISO 9000 were. The data sought would be the C SFs and the leadership qual...

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Main Author:	Omar, Mohd Yusof
Format:	Thesis
Language:	English English
Published:	1998
Subjects:	Petroleum industry and trade - Malaysia
Online Access:	http://psasir.upm.edu.my/id/eprint/8213/1/FEM_1998_1_A.pdf
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id	my-upm-ir.8213
record_format	uketd_dc
spelling	my-upm-ir.82132011-01-07T02:41:41Z Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia 1998 Omar, Mohd Yusof The distribution sector of the oil industry in Malaysia, encompassing a sample of nine distribution worksites, was studied to investigate what the Critical Success Factors (CSFs) in the implementation of quality systems to ISO 9000 were. The data sought would be the C SFs and the leadership qualities that consistently determine the success of the implementation. One hundred and nine-three staff at nine locations were observed. The study was carried out in two phases. The first phase was spent identifying the CSFs in the implementation of quality systems through readings and observation. The second phase was spent validating and testing the reliability of the hypothesis at eight distribution worksites. Results of the baseline assessment were statistically analysed utilising the SAS software. Descriptive statistics were derived from the observed data. The multivariate statistical procedures of principal component analysis (PCA) and factor analysis were adopted. Through the PCA the identified seventeen leadership qualities [adapted from Jameson and Soule ('91 )] were reduced to twelve. They were: ability to organise, resolution of complaints, leadership among peers, helpfulness, written ability, open-mindedness, respect/consideration for others, diplomacy and tact, situation handling, positive influence on others, respect from co-workers and dealing with issues. The PCA also reduced the ten identified CSFs to five. They were: sense of urgency, sense of co-operation, team work, cohesiveness and participation consciousness. Only factors with positive eigenvalues were considered because that would explain one hundred percent of the total variance in the data. To recapitulate, the hypothesis for the research is that the successful implementation of quality systems is a function of the degree of existence of these CSFs and of the leadership qualities of the worksite managers. The CSFs and leadership qualities were, therefore, valid because certification was awarded to each distribution worksite each time identified gaps from the baseline assessments at each site (against the CSFs and leadership qualities) were remedied. Petroleum industry and trade - Malaysia 1998 Thesis http://psasir.upm.edu.my/id/eprint/8213/ http://psasir.upm.edu.my/id/eprint/8213/1/FEM_1998_1_A.pdf application/pdf en public phd doctoral Universiti Putra Malaysia Petroleum industry and trade - Malaysia Faculty of Economics and Management English
institution	Universiti Putra Malaysia
collection	PSAS Institutional Repository
language	English English
topic	Petroleum industry and trade - Malaysia
spellingShingle	Petroleum industry and trade - Malaysia Omar, Mohd Yusof Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia
description	The distribution sector of the oil industry in Malaysia, encompassing a sample of nine distribution worksites, was studied to investigate what the Critical Success Factors (CSFs) in the implementation of quality systems to ISO 9000 were. The data sought would be the C SFs and the leadership qualities that consistently determine the success of the implementation. One hundred and nine-three staff at nine locations were observed. The study was carried out in two phases. The first phase was spent identifying the CSFs in the implementation of quality systems through readings and observation. The second phase was spent validating and testing the reliability of the hypothesis at eight distribution worksites. Results of the baseline assessment were statistically analysed utilising the SAS software. Descriptive statistics were derived from the observed data. The multivariate statistical procedures of principal component analysis (PCA) and factor analysis were adopted. Through the PCA the identified seventeen leadership qualities [adapted from Jameson and Soule ('91 )] were reduced to twelve. They were: ability to organise, resolution of complaints, leadership among peers, helpfulness, written ability, open-mindedness, respect/consideration for others, diplomacy and tact, situation handling, positive influence on others, respect from co-workers and dealing with issues. The PCA also reduced the ten identified CSFs to five. They were: sense of urgency, sense of co-operation, team work, cohesiveness and participation consciousness. Only factors with positive eigenvalues were considered because that would explain one hundred percent of the total variance in the data. To recapitulate, the hypothesis for the research is that the successful implementation of quality systems is a function of the degree of existence of these CSFs and of the leadership qualities of the worksite managers. The CSFs and leadership qualities were, therefore, valid because certification was awarded to each distribution worksite each time identified gaps from the baseline assessments at each site (against the CSFs and leadership qualities) were remedied.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Omar, Mohd Yusof
author_facet	Omar, Mohd Yusof
author_sort	Omar, Mohd Yusof
title	Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia
title_short	Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia
title_full	Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia
title_fullStr	Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia
title_full_unstemmed	Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia
title_sort	critical success factors in the implementation of quality systems in the distribution sector of the oil industry in malaysia
granting_institution	Universiti Putra Malaysia
granting_department	Faculty of Economics and Management
publishDate	1998
url	http://psasir.upm.edu.my/id/eprint/8213/1/FEM_1998_1_A.pdf
_version_	1747810764055379968

Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia

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