Influence of work environment, workload and job autonomy on job stress among casual dining restaurant employees in the Klang Valley, Malaysia
Job-related stress is considered a global phenomenon in many industries. Stress at the workplace also happens in the restaurant industry and, stress can affect employee’s job performance and productivity. Stress in the restaurant industry is due to excessive working hours, frequent customer conta...
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2019
|
| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/84468/1/FSTM%202019%2019%20ir.pdf |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Summary: | Job-related stress is considered a global phenomenon in many industries. Stress at the
workplace also happens in the restaurant industry and, stress can affect employee’s
job performance and productivity. Stress in the restaurant industry is due to excessive
working hours, frequent customer contact, shift hours and physically exhausting. The
first aim of this study was to identify the influence and the feeling of job stress. The
second aim was to determine the most influential factor and the relationship towards
job stress and, lastly, the third aim was to identify the stress level among casual dining
restaurant. Three variables were used in this study which are work environment,
workload and job autonomy. The primary data were derived from the quantitative
method and strictly to Malaysian employees only. A total of 700 self-completed
questionnaires were distributed to employees who were currently working in casual
dining restaurants in Klang Valley area and 487 usable responses were returned for a
69.6% of response rate. Descriptive and inferential analysis was done by using SPSS
version 22. For the first aim, the work environment was found to be the contributor to
the job stress with a mean score of 3.74. As for second aim, the two most significant
relationship were work environment and workload, F(4, 483) = 28.131, p < .0005, R²
= .149. There was no significant relationship by job autonomy. Lastly, most
employees were linked to perceived moderate stress level with 84.8%. Also, only a
small percentage of respondents perceived high stress level with 5.75%. The limitation
of the study was the sample limited to Klang Valley area only. Therefore, it does not
represent the whole picture of casual dining employee in Malaysia. Findings obtained
in this study also could suggest the casual dining operators strategize ways to minimize
stress and ultimately retain their employees in the industry. |
|---|