Servant leadership, psychological safety, psychological capital, regulatory focus, and turnover intention among nurses in Pakistan
The importance of attracting and retaining professional employees is undisputed with researchers as well as practitioners. From a managerial perspective, the attraction and retention of high-quality professional employees are more important today than ever before because of a few trends (e.g., gl...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2019
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/84629/1/GSM%202019%2021%20IR.pdf |
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| Summary: | The importance of attracting and retaining professional employees is undisputed with
researchers as well as practitioners. From a managerial perspective, the attraction and
retention of high-quality professional employees are more important today than ever
before because of a few trends (e.g., globalization, increase in knowledge work, and
accelerating rate of technological advancement) which make it vital that firms acquire
and retain the best human capital. In the 21st century, research on employee turnover
and retention continue to hold widespread and global attention. The global shortage of
skilled workforce is prevailing in an Asian country like Pakistan which is also facing
serious issues related to workforce shortage. This issue existed in the healthcare sector
as well which is considered as one of the important sectors in any country.
Furthermore, within the healthcare sector, nurses play an essential role because of their
job description which brings them in direct contact of patients and caretaker of the
patients care at healthcare sector. Pakistani Healthcare sector is facing serious issues
of turnover which results in acute shortage of skilled nurses.
In a sample of 374 nurses working in public hospital using Smart-PLS technique to
test the proposed hypotheses, this study investigated the key characteristics of servant
leadership style as penned by Robert Greenleaf that servant leaders guide followers to
adopt the behaviour of their leaders by putting others need above their own. In this
study, author developed and tested a model contending that servant leaders increase
employees’ psychological safety that organization is a safe place to speak up ideas,
opinions and take decisions, and psychological capital that employees value resources
and keep the resources, which directly influences nurse’s turnover intention. As
hypothesized, servant leadership was negatively related with nurse’s turnover
intention and positively related to psychological safety and psychological capital.
Psychological safety and psychological capital mediated the relationship between servant leadership and turnover intention. Further, this study posits that the
relationship between servant leadership, psychological safety, psychological capital,
and turnover intention is conditional to the dispositional factors, i.e. employees
regulatory focus. The components of regulatory focus, promotion focus moderated the
indirect relationship between servant leadership and turnover intention through
psychological safety and psychological capital. Whereas, prevention focus was
significant between the indirect effect of psychological safety but was not significant
between the indirect effect of psychological capital. |
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