Decision Support System in Managerial Decision Making: A Comparative Study Between Public and Private Sectors in Malaysia
Nowadays, computers are useful tools for managers whether top manager, middle manager or lower manager in any organisation, and information is a vital asset in every modern organisation. So, computers and information are widely used in any purpose of applications. Decision support system (DSS) is...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English English |
| Published: |
1997
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/8618/1/FSAS_1997_1_A.pdf |
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| Summary: | Nowadays, computers are useful tools for managers whether top manager,
middle manager or lower manager in any organisation, and information is a vital
asset in every modern organisation. So, computers and information are widely
used in any purpose of applications. Decision support system (DSS) is one of the
computer-based information systems that provides a flexible tool for analysis and
also help managers in semi-structured decision making tasks. This study was done
to evaluate the usage of DSS and to make comparison between the public and the
private sectors in managerial decision making.
Comparisons were made based on the seven hypotheses of the study in
which management in the private sector has more concern in using DSS than
management in the public sector. Regarding the above hypotheses, the study emphasised on the understanding of the usage and current status of DSS in
Malaysia, managerial perception, attitudes towards DSS software products,
problems and implementation strategies of DSS in the management. Respondents
of the study were the middle level managers. Questionnaires were distributed to
the selected organisations in Klang Valley.
Based on this study, it could be concluded that there were no significant
differences between the public and private sectors in terms of experience, effect of
DSS use, attitudes towards DSS software products, satisfaction with DSS,
problems with DSS use, and implementation strategies. However, there was a
significant difference between the public and private sectors in terms of the
frequency of using DSS. The public sector tended to irregularly use DSS in their
decision making whereas private sector used DSS systematically.
Many of the respondents have yet to use DSS because of the lack of
knowledge about DSS and not enough support from the top management. Top
management must make the new technology available for their employees to use
with the necessary hardware, software and DSS prototypes. The adoption of DSS
would encourage users to experiment with new ways of working to improve
decision making and increase productivity. Overall satisfaction can be fostered by
applying DSS to less structured tasks which are formed by users with favourable attitude towards DSS. |
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