Communication Variables That Influence Job Performance: A Study of Subject Matter Specialists in Indonesia
Job performance of staff is one of the important issues in any organisation. However, previous studies showed that job performance of Subject Matter Specialists (SMSs) at the Assessment Institute for Agricultural Technologies (AIATs) and local AIATs was very low. Poor communication has been cited...
محفوظ في:
| المؤلف الرئيسي: | |
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| التنسيق: | أطروحة |
| اللغة: | English English |
| منشور في: |
1999
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| الموضوعات: | |
| الوصول للمادة أونلاين: | http://psasir.upm.edu.my/id/eprint/8745/1/FBMK_1999_1_A.pdf |
| الوسوم: |
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| الملخص: | Job performance of staff is one of the important issues in any organisation. However, previous studies showed that job performance of
Subject Matter Specialists (SMSs) at the Assessment Institute for
Agricultural Technologies (AIATs) and local AIATs was very low. Poor
communication has been cited as the major cause of the problem. As such
this study was conducted to determine the important communication
variables that influence job performance of SMSs.
A sample of 123 respondents were obtained to represent 178 SMSs
at AIATs/Local AIATs throughout Indonesia using stratified random
sampling procedure. A structured questionnaire was used as a research
instrument and the mail survey method was used to collect the relevant
data. The statistical techniques used to analyse the data were descriptive statistics, t-test, one-way ANOVA, Pearson's Product Moment Correlation
and multiple regression.
The findings revealed that, in terms of credit points achieved, about
one half of the respondents could be categorised as low performers. Credit
points achieved had a significant positive relationship with four
communication ability variables. Positive relationships were also found
between cooperation dimension of job performance and three groups of
independent communication variables, namely, communication abilities,
motivational factors, and communication resources.
Two variables, the ability of SMSs to establish communication
network and their ability to use communication technology, were found to
be good predictors of credit points. The ability of SMSs to secure feedback
from clients, the adequacy of support of technical staff, and the willingness
of peers to help SMSs job were significant predictors of cooperation
between SMSs and information sources.
To improve the SMSs' job performance, AIATs/Local AIATs should
implement participatory approach on evaluating task achievement of SMSs,
conduct seminars/workshops to allow SMSs to participate and improve
their communication ability. Besides that, to improve cooperation between
the SMSs and the sources of information, AIATs/Local AIATs should
provide facilities such as transport and travel allowance for SMSs to secure
accurate information from clients to improve local programmes. The
support of qualified technical staff would greatly enhance the feedback
process and this would in turn improve job performance of SMSs. |
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