The Managerial Communication Skills of Heads of Departments in Secondary Schools in Seremban
This study is undertaken to ascertain the perception skill of Heads of Departments, to find out the strategies used by Heads of Departments to lubricate the communication flow in schools and to determine whether Heads of Departments possess team building characteristics. Two sets of questionnai...
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| 主要作者: | |
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| 格式: | Thesis |
| 語言: | English English |
| 出版: |
1998
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| 主題: | |
| 在線閱讀: | http://psasir.upm.edu.my/id/eprint/9061/1/FPP_1998_65_A.pdf |
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| 總結: | This study is undertaken to ascertain the perception skill
of Heads of Departments, to find out the strategies used by Heads
of Departments to lubricate the communication flow in schools and
to determine whether Heads of Departments possess team building
characteristics.
Two sets of questionnaires were distributed to thirty three
Heads of Departments and ninety six teachers from nine Grade A
secondary schools in Seremban, Negeri Sembilan. One set of
questionnaire was designed to determine the perception skill and
the managerial communication skills and the team building
characteristic of the Heads of Departments. The respondents to
this questionnaires were Heads of Departments. Another set of
questionnaire was designed to determine the motivating language
scale of Heads of Departments. The respondents to this
questionnaire were the teachers from the various Departments.The findings indicated that majority of the Heads of
Departments have low perception skills, high managerial
communication skills and a high level of characteristics of team
building spirit. The Heads of Departments also use a high level
of motivating language in direction giving, empathetic language,
mean making language and in communication satisfaction when
communicating with the teachers in their Departments. |
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