Relationship between organizational justice, organizational commitment, job satisfaction, employee engagement and organizational citizenship behavior among local government employees in Lagos State, Nigeria
Organizational Citizenship Behavior (OCB) is known to be one of the most important concepts in organizational effectiveness and efficiency on quality and productivity. Determining how OCB contributes indirectly to an organization through the organization’s social system has been of increasing int...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2020
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/90735/1/FPP%202020%2021%20-%20IR.pdf |
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| Summary: | Organizational Citizenship Behavior (OCB) is known to be one of the most important
concepts in organizational effectiveness and efficiency on quality and productivity.
Determining how OCB contributes indirectly to an organization through the
organization’s social system has been of increasing interest to both scholars and
managers. Although the antecedents of organizational citizenship behaviors have been
largely investigated by researchers, there is still little research considering the results
of organizational citizenship behavior on public organization. While it is evident that
there are numerous crucial determinants of OCB that are known to enhance
organizational effectiveness, efficiency, productivity and overall performance,
research with respect to the specific factors that promote OCB under different
organizational contexts is scarce. Thus, this study tends to examine the determinants
of organizational citizenship behavior among employees of local government areas in
Lagos State, Nigeria. This study employed multi-stage sampling techniques on 400
employees of three selected local government areas in Lagos. A self-administered
questionnaire was distributed between the months of February and March, 2018 and
the data collected was analyzed using SPSS version 22.0. The result of the descriptive
analyses obtained indicated that there is high level of employee job satisfaction,
organizational commitment, organizational justice, employee engagement as well as
high level of OCBs. Also result of a Pearson correlation revealed that the employee
job satisfaction, organizational commitment, employee engagement and
organizational justice all have significant (p<0.001) and positive relationship with
organizational citizenship behavior (OCB). Result of the multiple regression indicated
that Job satisfaction has the most significant influence on organizational citizenship
behavior (p<0.001), followed by the organizational commitment, the employee
engagement, and variable with least effect was the organizational justice. Based on the outcome of the study, it can be concluded all the independent variables have positive
and significant influence on OCB and therefore recommended that the local
government authorities should device a means that would enhance organizational
citizenship behavior among local government employees. |
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