An evaluation of a training program conducted by a private training provider
The purpose of this study was to evaluate a series of a training programs conducted by a private training provider from January 1996 to December 1997. The training program was 'Telephone Techniques and Courtesies' organized by a private training provider, Consembition Jaya Sdn. Bhd. loc...
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| Format: | Thesis |
| Language: | English English |
| Published: |
1998
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/9085/1/FPP_1998_84%20IR.pdf |
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| Summary: | The purpose of this study was to evaluate a series of a training programs
conducted by a private training provider from January 1996 to December 1997. The
training program was 'Telephone Techniques and Courtesies' organized by a private
training provider, Consembition Jaya Sdn. Bhd. located in Klang.Data collection was done by using secondary data derived from a questionnaire
administered immediately after the completion of a session of a program. There were
thirteen sessions of the program in all. A total of 249 participants responded to the
questionnaire that was designed by The Human Resource Development Council,
Ministry of Labour, Malaysia. The questionnaire typically sought the reaction of the
participants in the areas of program content, program trainer, and general assessment,
which many scholars would call a smile sheet or happiness indicator. This evaluation
method was found to be the most popular method currently employed by most Human
Resource practitioners, although many more reliable and effective tools are available. |
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