An Evaluation of a Training Program Conducted by a Private Training Provider

An Evaluation of a Training Program Conducted by a Private Training Provider

The purpose of this study was to evaluate a series of a training programs conducted by a private training provider from January 1996 to December 1997. The training program was 'Telephone Techniques and Courtesies' organized by a private training provider, Consembition Jaya Sdn. Bhd. loc...

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Bibliographic Details
Main Author: Annamalai, Sathivalu
Format: Thesis
Language:English
English
Published: 1998
Subjects:
Employees - Training of - Evaluation
Telephone etiquette
Online Access:http://psasir.upm.edu.my/id/eprint/9085/1/FPP_1998_84_A.pdf
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id my-upm-ir.9085
record_format uketd_dc
spelling my-upm-ir.90852011-01-06T02:35:09Z An Evaluation of a Training Program Conducted by a Private Training Provider 1998-03 Annamalai, Sathivalu The purpose of this study was to evaluate a series of a training programs conducted by a private training provider from January 1996 to December 1997. The training program was 'Telephone Techniques and Courtesies' organized by a private training provider, Consembition Jaya Sdn. Bhd. located in Klang.Data collection was done by using secondary data derived from a questionnaire administered immediately after the completion of a session of a program. There were thirteen sessions of the program in all. A total of 249 participants responded to the questionnaire that was designed by The Human Resource Development Council, Ministry of Labour, Malaysia. The questionnaire typically sought the reaction of the participants in the areas of program content, program trainer, and general assessment, which many scholars would call a smile sheet or happiness indicator. This evaluation method was found to be the most popular method currently employed by most Human Resource practitioners, although many more reliable and effective tools are available. Employees - Training of - Evaluation Telephone etiquette 1998-03 Thesis http://psasir.upm.edu.my/id/eprint/9085/ http://psasir.upm.edu.my/id/eprint/9085/1/FPP_1998_84_A.pdf application/pdf en public masters Universiti Putra Malaysia Employees - Training of - Evaluation Telephone etiquette Faculty of Educational Studies English
institution Universiti Putra Malaysia
collection PSAS Institutional Repository
language English
English
topic Employees - Training of - Evaluation
Telephone etiquette
spellingShingle Employees - Training of - Evaluation
Telephone etiquette

Annamalai, Sathivalu
An Evaluation of a Training Program Conducted by a Private Training Provider
description The purpose of this study was to evaluate a series of a training programs conducted by a private training provider from January 1996 to December 1997. The training program was 'Telephone Techniques and Courtesies' organized by a private training provider, Consembition Jaya Sdn. Bhd. located in Klang.Data collection was done by using secondary data derived from a questionnaire administered immediately after the completion of a session of a program. There were thirteen sessions of the program in all. A total of 249 participants responded to the questionnaire that was designed by The Human Resource Development Council, Ministry of Labour, Malaysia. The questionnaire typically sought the reaction of the participants in the areas of program content, program trainer, and general assessment, which many scholars would call a smile sheet or happiness indicator. This evaluation method was found to be the most popular method currently employed by most Human Resource practitioners, although many more reliable and effective tools are available.
format Thesis
qualification_level Master's degree
author Annamalai, Sathivalu
author_facet Annamalai, Sathivalu
author_sort Annamalai, Sathivalu
title An Evaluation of a Training Program Conducted by a Private Training Provider
title_short An Evaluation of a Training Program Conducted by a Private Training Provider
title_full An Evaluation of a Training Program Conducted by a Private Training Provider
title_fullStr An Evaluation of a Training Program Conducted by a Private Training Provider
title_full_unstemmed An Evaluation of a Training Program Conducted by a Private Training Provider
title_sort evaluation of a training program conducted by a private training provider
granting_institution Universiti Putra Malaysia
granting_department Faculty of Educational Studies
publishDate 1998
url http://psasir.upm.edu.my/id/eprint/9085/1/FPP_1998_84_A.pdf
_version_ 1747810899916226560

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